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cannot attach emails after 2-27-2019 update

  • 8 respostas
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

bobbywires
bobbywires
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HP Scan will open the Thunderbird but then issues the attached message. Two Windows 10 computers starting having this problem this morning both were updated this morning. Tried removing plugins, reinstalling HP software. The only things changed was the thunderbird update. The message is: The HP scan application is unable to open your email application and/or cannot attach the scan to a new email.

HP Scan will open the Thunderbird but then issues the attached message. Two Windows 10 computers starting having this problem this morning both were updated this morning. Tried removing plugins, reinstalling HP software. The only things changed was the thunderbird update. The message is: The HP scan application is unable to open your email application and/or cannot attach the scan to a new email.

Chosen solution

Download the installer for TB 60.5.1 from the provided link, e.g. the US English version for windows is here. Install over your existing version and disable automatic updates from Tools/Options/Advanced/Update. The profile folder with all your data is unaffected.

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All Replies (8)

sfhowes
sfhowes
  • Top 10 Contributor
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MAPI is broken in TB 60.5.2:

https://support.mozilla.org/en-US/questions/1251452

TB 60.5.1: http://ftp.mozilla.org/pub/thunderbird/releases/60.5.1/

bobbywires
bobbywires Question owner
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How about a version 60.5.3 to really fix it. How do you roll it back using the FTP'd files? No real help for me with remote office installations without any tech support.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Download the installer for TB 60.5.1 from the provided link, e.g. the US English version for windows is here. Install over your existing version and disable automatic updates from Tools/Options/Advanced/Update. The profile folder with all your data is unaffected.

bobbywires
bobbywires Question owner
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Thank you for the quick response - It's working

ajtv
ajtv
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This worked on my Windows 10 machines, but on my Windows 7 machines I'm getting crashes with 60.5.1 when I try to send an email from another application.

sfhowes
sfhowes
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ajtv said

This worked on my Windows 10 machines, but on my Windows 7 machines I'm getting crashes with 60.5.1 when I try to send an email from another application.

Update to 60.5.3 and see if it still crashes.

https://www.thunderbird.net/en-US/thunderbird/all/

ajtv
ajtv
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Ok thanks. The 60.5.3 update appears to have fixed it.

A side note: the computers where I downgraded to 60.5.1 and disabled automatic updates seemed to update later anyway (from 60.5.1 64-bit to 60.5.2 32-bit for some reason).

sfhowes
sfhowes
  • Top 10 Contributor
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ajtv said

Ok thanks. The 60.5.3 update appears to have fixed it. A side note: the computers where I downgraded to 60.5.1 and disabled automatic updates seemed to update later anyway (from 60.5.1 64-bit to 60.5.2 32-bit for some reason).

Check that you don't have a security program (Kaspersky, Avast etc.) that updates other programs irrespective of the update settings in e.g. TB.