Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Under Options - Security - Passwords, is checked but I've never entered one so i can't set a new "Master Password for software security devices".

  • 2 respostas
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

more options

I can't uncheck the box that says "Use a Master Password" under Options - Security - Passwords nor can i change the Master Password as I've never set up a Master Password to insert under the Change the Master Password. Who knows what I'm talking about and has a solution?

I can't uncheck the box that says "Use a Master Password" under Options - Security - Passwords nor can i change the Master Password as I've never set up a Master Password to insert under the Change the Master Password. Who knows what I'm talking about and has a solution?

All Replies (2)

more options

Hmm, Firefox should definitely not be setting its own Master Password.

You can strip the existing Master Password, but you will lose any previously saved logins.

More info: Reset your Primary Password if you've forgotten it

more options

You can try to rename or delete the logins.json and key3.db files in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder: