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My Sync-account is not available any more?!?

Oleg1985
Oleg1985
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Dear Support, My IT images my Computer but before I saved my Sync-Account Name and the Sync-Recovery-Key. Now I got my computer back and try to restore everything by logging into my old Sync account be Firefox told me that my account does not exist?! Yesterday I was working on this account so whets wrong and how can I get all my very important Data stored in this account back on my new Firefox?!

Please help!


Kind Regards, Oleg1985

Dear Support, My IT images my Computer but before I saved my Sync-Account Name and the Sync-Recovery-Key. Now I got my computer back and try to restore everything by logging into my old Sync account be Firefox told me that my account does not exist?! Yesterday I was working on this account so whets wrong and how can I get all my very important Data stored in this account back on my new Firefox?! Please help! Kind Regards, Oleg1985

Oleg1985 modificouno o

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Sorry, the Sync Recovery Key hasn't been used since Firefox 28. With Firefox 29 and 30 all that is needed is the Username (email addy) and your Password; assuming that you upgraded your Sync account after the Firefox 29 version was released on April 29. Reference this KB article - Sync your Firefox bookmarks, history, passwords and more

See if you can sign in here: https://accounts.firefox.com/signin