Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot open Thunderbird. Get Crash Message "Details: The application did not identify itself"

more options

When I try to open Thunderbird, a message pops up that says the application had a problem and crashed. It also says that the crash reporter is unable to submit a report for the crash. It then says "Details: The application did not identify itself."

What do I do to fix this?

Thank you.

When I try to open Thunderbird, a message pops up that says the application had a problem and crashed. It also says that the crash reporter is unable to submit a report for the crash. It then says "Details: The application did not identify itself." What do I do to fix this? Thank you.

Athraithe ag Wayne Mery ar

Réiteach roghnaithe

The email sending problem? The combination of charter-mobile.charter.net port 587 connection security STARTTLS. I have to believe that months ago, when I went around and around with tech support about the sending issue that we tried this SMTP combination and it failed, so maybe it was the combination of reinstalling and then using this set up that finally fixed the problem.

Read this answer in context 👍 0

All Replies (4)

more options

I have never encountered this message, and I'm not finding any useful historical information.

How much free disk space do you have available? What is your version number? Have you tried reinstalling?

Helpful?

more options

I didn't want to reinstall because I was afraid all of my messages saved to folders would get nuked, but Geek Squad reinstalled and fixed the problem.

Then I came home and started working on a problem I've been having for a few months now where I could receive emails from my Spectrum account, but not send emails. In the past I had tried tech support for Thunderbird and Spectrum and multiple suggested fixes from the internet and none worked. Yesterday I found a suggestion on a forum that fixed it.

Crossed fingers, but things are working now.

Helpful?

more options

> Yesterday I found a suggestion on a forum that fixed it.

And what suggestion is that?

Helpful?

more options

Réiteach Roghnaithe

The email sending problem? The combination of charter-mobile.charter.net port 587 connection security STARTTLS. I have to believe that months ago, when I went around and around with tech support about the sending issue that we tried this SMTP combination and it failed, so maybe it was the combination of reinstalling and then using this set up that finally fixed the problem.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.