Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Messages older than 3 mo have header OK but body missing. 2 other T-Bird email accounts OK.

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó christ1

more options

Suddenly all messages from more than about 3 months ago showed only the header but no body. Mail goes back 5 years. Two other email accounts on Thunderbird display fine. Then it got worse; I tried the "Repair" option on the Inbox and they all disappeared. Any way to recover? Thx.

Suddenly all messages from more than about 3 months ago showed only the header but no body. Mail goes back 5 years. Two other email accounts on Thunderbird display fine. Then it got worse; I tried the "Repair" option on the Inbox and they all disappeared. Any way to recover? Thx.

All Replies (1)

more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird