Firefox crashes daily on German isp (TKS)
I Need help badly . My wife and I just moved to Germany from the US. All localizations have been set - no issues there. The issue is multiple crashes a day - every day. I run Firefox on a Surface Pro 3 512GB and on an older HP Pavilion. My wife has a Mac. We've been having lots of crashes in the middle of important work on every machine. I've rarely had any issues with FF back home.
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-b764b27b-cca0-4e62-899c-2e3b12141109 11/9/2014 1:52 PM 60f6b6d9-f6ec-4a9c-ae35-a5b7ad9b42a8 10/10/2014 3:36 PM bp-10693438-b11c-4eca-ba2a-488c82141007 10/7/2014 9:16 PM
Although these are the only three - 95% most of the time FF just freezes indefinitely and I have to close it with Task Manager, leaving me without an error to report/error code.
Each of those crash reports show different Symantec DLL's as being the cause of each of those crashes. Is your Norton AV program up to date?
Yes. I also Live-Update daily. What about the non-reported freezing of FF- it happens on every computer in the house and only 2 are running Norton.