Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Despite White List (contacts) ignored by Junk controls

  • 4 antwurd
  • 3 hawwe dit probleem
  • 8 werjeftes
  • Lêste antwurd fan roundbot

roundbot
roundbot
more options

For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning.

There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage.

I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'.

This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated.

Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it.

Thanks

For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning. There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage. I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'. This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated. Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it. Thanks

Alle antwurden (4)

david
david
  • Top 10 Contributor
more options

Something to check: see if the messages are being marked online as junk. That happens sometimes. I know, for me, I also need a white list for online account.

roundbot
roundbot Fraacheigener
more options

Hi, thanks for your reply, do you mean - is my hosting companies mail server marking emails as junk/spam ?? does Thunderbird put such mails then into Junk when they come in from the server, even if TBs spam assin's controls think it is not junk ?

david
david
  • Top 10 Contributor
more options

It is not uncommon for email hosts to identify junk. That was my point.

roundbot
roundbot Fraacheigener
more options

Just called my hosting provider, and explanied the issue, seems I had an old SPF record being referred to in DNS, which they have updated and advise should solve the issue, I will see how we go ...