It seems you posted your question using Safari, so we don't have any information about your Firefox... Could you share some information from the support information page of your Firefox as follows: # Use ONE of these methods to open the Firefox Troubleshooting Information page: #* Click the menu button [[Image:New Fx Menu]], click on help [[Image:Help-29]] and select ''Troubleshooting Information''. #* Type '''about:support''' into the Firefox address bar and press the enter/return key. # At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it. #Now, go back to your forum post ([https://support.mozilla.org/questions/1119372]), right-click/Ctrl+click in the reply box and select '''Paste''' from the context menu (or else click inside the reply box and press the Command+V keys) to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!