We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

After updating to 125.0.1, checking for updates fails.

  • 5 réponses
  • 4 ont ce problème
  • 1 vue
  • Dernière réponse par o.damen

more options

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?
Captures d’écran jointes

Solution choisie

I found the answer in another post: When NordVPN "Web Protection" is on, it fails to check for updates. This applied in my case and solved the problem.

Lire cette réponse dans son contexte 👍 7

Toutes les réponses (5)

more options

Solution choisie

I found the answer in another post: When NordVPN "Web Protection" is on, it fails to check for updates. This applied in my case and solved the problem.

more options

Thanks for reporting that fixed it for you Damen! As this problem keeps getting reported, I'm going to file a escalated bug about this to light a fire under Nord to get them moving to fix this annoying issue. As they've known about it since Feb 27th & haven't reached back out to Mozilla to investigate & fix this.

more options

Thank you 0.damen for reporting the issue and NoahSUMO for following up with Nord. I looked at the Nord VPN Web Protection settings and Its not obvious to me what sub-settings (Malware Blocker, Web Tracker Blocker, AD Blocker, and URL Trimmer) if any need to be altered or deactivated. I too will inform Nord of the issue and maybe that will light a fire under them. Cheers!

more options

Hi

We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.

If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.

Thank you.

more options

Thanks Paul, you are correct, updating Firefox now works with NordVPN threat protection on.