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Instructions for finding resources on SUMO to ask your question
Instructions for finding resources on SUMO to ask your question
Contenu :
<!-- WHEN CREATING A TRANSLATION OF THIS PAGE, PLEASE TELL USERS THAT THE FORUM AND LIVE CHAT ARE ENGLISH (and feel free to add a link to any local, 3rd party support forum if one exists).-->
= Where to ask your question =
== Firefox support forum ==
In the forum, your question will be posted in public, allowing community volunteers to help you solve your problem.
*'''[/questions/new Ask a new question in the forum]'''
* You can also '''[/questions look through already-posted questions]'''
== Firefox support live chat ==
With live chat, you can chat directly with a volunteer Firefox expert who can walk you through the problem solving process.
Note that our live chat service is only open when we have support volunteers available. You can always ask your question in the [/questions/new forum].
*'''[http://support.mozilla.com/en-US/kb/Live+Chat?new_chat Take me to the live chat]'''
=== Live chat operating hours ===
We always try to have helpers available at specific times each day:
*2pm-4pm PST (GMT-08) Monday-Thursday
*11am-1pm PST Monday and Wednesday
*9am-10am PST Tuesday and Thursday
*10am-1pm PST Friday
== Other places to ask for help ==
Please see our [[Other Firefox support]] page for additional ways of getting help.
<!-- WHEN CREATING A TRANSLATION OF THIS PAGE, PLEASE TELL USERS THAT THE FORUM AND LIVE CHAT ARE ENGLISH (and feel free to add a link to any local, 3rd party support forum if one exists).-->
= Where to ask your question =
== Firefox support forum ==
In the forum, your question will be posted in public, allowing community volunteers to help you solve your problem.
*'''[/questions/new Ask a new question in the forum]'''
* You can also '''[/questions look through already-posted questions]'''
== Firefox support live chat ==
With live chat, you can chat directly with a volunteer Firefox expert who can walk you through the problem solving process.
Note that our live chat service is only open when we have support volunteers available. You can always ask your question in the [/questions/new forum].
*'''[http://support.mozilla.com/en-US/kb/Live+Chat?new_chat Take me to the live chat]'''
=== Live chat operating hours ===
We always try to have helpers available at specific times each day. ('''There will be no official chat times from December 23 through December 27 due to the Christmas holiday''')
*2pm-4pm PST (GMT-08) Monday-Thursday
*11am-1pm PST Monday and Wednesday
*9am-10am PST Tuesday and Thursday
*10am-1pm PST Friday
== Other places to ask for help ==
Please see our [[Other Firefox support]] page for additional ways of getting help.