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How can I get Thunderbird to download messages in a timely manner?

  • 4 vastausta
  • 2 henkilöllä on sama ongelma
  • 39 näyttöä
  • Viimeisin kirjoittaja Matt

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New messages do not download properly from the Comcast (IMAP) site. Messages can take hours to appear if at all. Content is often slow to appear. I have been fighting this problem for a long time. Have repeatedly installed Thunderbird v. 45.0 on a new laptop running Windows 10. Have disabled virus protection but problem persists. Settings have been checked repeatedly (troubleshooting info attached). Messages download very well to adjacent desktop computer running Windows 7 and Thunderbird v.38.7.2 . Except for inbox, folders seem to stay in synch.

I CAN get new messages promptly by right clicking inbox/properties/general information/repair folder. (I need to make this happen automatically.) Will appreciate any suggestions. Thanks,

Bill 360.834.3004 billward@manengineer.com


 Application Basics
   Name: Thunderbird
   Version: 45.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160407161913
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.comcast.net:993, SSL, passwordCleartext
     OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1461434889
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.crash-guard.glcontext.appVersion: 45.0
     gfx.crash-guard.glcontext.deviceID: 0x1916
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4364
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ff60c671-c24f-41d8-a3e3-8bab61b3c7b
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1461430132
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics 520
     Vendor ID: 0x8086
     Device ID: 0x1916
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4364
     Driver Date: 1-6-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC
     NSS Util
     3.21.1
     3.21.1
     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC
     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
New messages do not download properly from the Comcast (IMAP) site. Messages can take hours to appear if at all. Content is often slow to appear. I have been fighting this problem for a long time. Have repeatedly installed Thunderbird v. 45.0 on a new laptop running Windows 10. Have disabled virus protection but problem persists. Settings have been checked repeatedly (troubleshooting info attached). Messages download very well to adjacent desktop computer running Windows 7 and Thunderbird v.38.7.2 . Except for inbox, folders seem to stay in synch. I CAN get new messages promptly by right clicking inbox/properties/general information/repair folder. (I need to make this happen automatically.) Will appreciate any suggestions. Thanks, Bill 360.834.3004 billward@manengineer.com Application Basics Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160407161913 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.comcast.net:993, SSL, passwordCleartext OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.lastLoadDate: 1461434889 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 12 gfx.crash-guard.glcontext.appVersion: 45.0 gfx.crash-guard.glcontext.deviceID: 0x1916 gfx.crash-guard.glcontext.driverVersion: 20.19.15.4364 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ff60c671-c24f-41d8-a3e3-8bab61b3c7b network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1461430132 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4364 Driver Date: 1-6-2016 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10586.0) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

Kaikki vastaukset (4)

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I CAN get new messages promptly by right clicking inbox/properties/general information/repair folder

That indicates a serious external issue or corruption in the folder. That is a way to rebuild the index on already received mail, not get anything.

Look in the activity manager. It is on the main Tools menu (alt+T) is it showing mail arriving over time that is not appearing in your user interface?

Muokattu , muokkaaja Matt

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Matt,

Thanks for your input. Much appreciated.

Ran Activity Manager and restored all emails (I think) and content. AM stated: Synchronizing manengineer@comcast.net Bringing folder inbox up to date Downloading X of 3236 in in-box

How do I identify and rectify the "serious external issue or corruption in the folder"? Obviously, I can't run Activity Manager routinely ( it runs through all 3236 messages) or run Repair Folder every time.

Activity Manager DID clean up my inbox. How can I make Thunderbird behave that way all the time.

Thanks,

Bill

more options

Matt,

Thanks for your input. Much appreciated.

Ran Activity Manager and restored all emails (I think) and content. AM stated: Synchronizing manengineer@comcast.net Bringing folder inbox up to date Downloading X of 3236 in in-box

How do I identify and rectify the "serious external issue or corruption in the folder"? Obviously, I can't run Activity Manager routinely ( it runs through all 3236 messages) or run Repair Folder every time.

Activity Manager DID clean up my inbox. How can I make Thunderbird behave that way all the time.

Thanks,

Bill

more options

this is going to have to be done in steps.

Lets start with the simple. on the main file menu (alt+F) Alt+F makes it visible even if it is not. select compact folders.

That will replace your existing mail storage files with new ones as part of the process. So we can discount corrupt store files.

Not working?

Create an exception in your anti virus program for the Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_where-is-my-profile-stored This is good practice anyway. hence it's inclusion early

Not working?

Start Thunderbird in safe mode (hold shilf while clicking to start and continue in safe mode when prompted.

Not working?

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates or backups.