Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox regularly shuts itself off. I can't reset it because any attempt to do so causes it to crash. Please help.

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja cor-el

strubenuff
strubenuff
more options

Firefox randomly closes. I cannot find a clear link between any particular webpage or amount of time or number of tabs that is relates to these constant crashes. I would like to reset Firefox to see if this solves the problem. However, click on "Troubleshooting information" instantly causes a crash. Trying to use the address bar to get to the support page instantly causes a crash. Is there another way to achieve this?

Firefox randomly closes. I cannot find a clear link between any particular webpage or amount of time or number of tabs that is relates to these constant crashes. I would like to reset Firefox to see if this solves the problem. However, click on "Troubleshooting information" instantly causes a crash. Trying to use the address bar to get to the support page instantly causes a crash. Is there another way to achieve this?

Kaikki vastaukset (2)

Siva
Siva
more options

boot your pc in safe mode( +networking if necessary) and try to reset it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: