Firefox Community Forum

Firefox is using too much of my Pcs proccessing power and causing my pc to freeze. The videos Im watching and twitch will just freeze then I have to hard reset my pc because the windows option to shut down or restart will do nothing. Even when I hit window+ctrl+shift+b to reset my graphics card it does nothing. please help me or I will have to stop using firefox which Ive been using for 20 years.

Hello,

I am a new firefox user and would like to use it 100%, but have been running into a few bugs. This one I have been unable to find this issue myself, so thought I would ask here. I use Qobuz to stream hi-res music up to 24bit/ 192kHz. Some albums do not have sound at that resolution. The file will load and timer shows the song is playing, but there is no audio. I can change the setting to stream at 16bit/44.1kHz and then I get audio. Again, this does not occur with all albums, some will stream at hi-res and some will not. An interesting note: the same file with no audio at hi-res on firefox will have audio at same resolution setting on chrome. The only thing I can think of is chrome is reducing resolution in the background, or maybe a DRM issue? I do have "Play DRM-controlled content" checked in firefox settings.

p.s. I am aware that streaming music through a browser is not necessarily the best way to listen to hi-res music, and my ears may, or may not hear the difference between the 16bit and 24bit. However, the issue is the functionality, or lack of.

Thank you in advance for any insight.

I have been playing a word game on Gamepoint.com...always worked. 3 days ago when the gameboard comes up it is messed up. I jumped onto microsoft edge and it works... firefox is having issues letting this game load properly...how do i fix?

Sometimes it restarts and sometimes it doesn't. I have tried all the gizmos like deleting my cache and things but to no avail. It used to work alright. Please help!

Hello

When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the upgrade, was no problem making credit card purchases online; now, nothing. Please advise on how to set up new firefox version to allow redirect to payment websites from merchant sites.

Thank you.

Richard Rollins

Hi,

I have a laptop with an AMD Ryzen 7 8845HS CPU, including a Radeon 780M iGPU, running Ubuntu 24.04. In order to fully utilize the GPU by supporting OpenCL acceleration I installed the additional drivers by: `sudo amdgpu-install --usecase=graphics,multimedia,opencl --opencl=rocr --opengl=mesa`

After that programs which benefit from OpenCL acceleration recognize the GPU, however firefox starts crashing with the following error msg:

XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: libwayland-client.so.0: failed to map segment from shared object Couldn't load XPCOM.

It seems that the AMD GPU drivers registered their libraries in `/etc/ld.so.conf.d` as 10-rocm-opencl.conf, 20-amdgpu.conf which means that libraries within the given folders are found first.

This applies to the libwayland-client library, which is used by `/usr/lib/firefox/libmozgtk.s`:

ldd /usr/lib/firefox/libmozgtk.so | grep amd libwayland-client.so.0 => /opt/amdgpu/lib/x86_64-linux-gnu/libwayland-client.so.0 (0x00007013767bf000)

Interestingly the same `libmozgtk.so` library is used by thunderbird:

ldd /usr/lib/thunderbird/libmozgtk.so | rg -i amd libwayland-client.so.0 => /opt/amdgpu/lib/x86_64-linux-gnu/libwayland-client.so.0 (0x00007d44b0f41000)

However thunderbird just works fine, so I expect that there might be something wrong with firefox utilizing this library.

Maybe I should also mention, that I'm not even using wayland as desktop compositor, but good old x11:

echo $XDG_SESSION_TYPE x11

Is there any way to further debug this issue?

FF 133.0.3 (64bit) OSX 13.6 Ventura

Am having trouble reliably accessing any site that uses Cloudflare.

No extensions are installed, no UA switching.

Have tried:

• Default settings as well as purposefully turning various settings "off", both with existing and brand new profiles.
• Disabling "Enhanced tracking protection", but it does appears to be hard-coded "on" as it appears as "Enabled" when any new site is visited, even even though about:protections clearly states "Enhanced Tracking Protection: OFF".
• Multiple DNS providers (Google -> 8.8.8.8, 8.8.4.4), (OpenDNS -> 208.67.222.222, 208.67.220.220), (Cloudflare -> 1.1.1.1, 1.0.0.1)

The issue with Cloudflare is getting past its endless "Verify you are human" turnstyle checkbox. As stated above ETP is supposedly "off". Even went ahead and added "https://cloudflare.com" and "https://challenges.cloudflare.com" to the ETP exceptions list (which should be unneccesary as ETP is supposedly "off").

Though this ticket was a few years old, followed all steps from https://support.mozilla.org/bm/questions/1273784 to no effect.

Double-checked:

Settings -> Privacy and Security: ETP -> Custom -> ALL unchecked (cookies, Tracking Content, Cryptominers, Known fingerprinters, Suspected fingerprinters) DNS over HTTPS -> Off

about:config: network.cookie.cookieBehavior -> 0 privacy.socialtracking.block_cookies.enabled => false privacy.trackingprotection.enabled privacy.trackingprotection.pbmode.enabled privacy.trackingprotection.cryptomining.enabled privacy.trackingprotection.fingerprinting.enabled

Going to any site and clicking the protection "Heart" icon still shows enhanced tracking protection to be "Enabled" (though it should not be). On any Cloudflare site, selecting "Disabled" immediately brings up the "Verify you are human" checkbox ad infinitum.

Just for fun, inspected a page a couple of times (the new serenity.ai search engine), clearing cookies & cache each time, noting the network tab via inspect. The only thing that appeared to change was the value of a cookie, and cloudflare's Ray ID. Two responses were in error, a 403 and a 401:

Request Headers (403): GET /search/new?q=pending&newFrontendContextUUID=4f32d4c2-d660-4ff0-9887-2a3aae266a9b HTTP/2 Host: www.perplexity.ai User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://www.perplexity.ai/ Connection: keep-alive Cookie: __cf_bm=DNF1kEWfzAVxab2PKJWFLyU0IXE4b5LNz.PIeoJOkOM-1734448407-1.0.1.1-cS8gMWSRlFpgYv_.cZdM9mQ9DGzIsHM9wFfeFHhXwA0zY1vtZPh0rn4dDiC63I.z.w93j4IcSXrQnpjOuNyM1w; AWSALB=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; AWSALBCORS=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; pplx.visitor-id=4bc3f08b-020e-439e-8e93-15f8b6af0f83; __cflb=02DiuDyvFMmK5p9jVbVnMNSKYZhUL9aGkVUmJ5FqcYiD2; _dd_s=rum=0&expire=1734449360079; cf_clearance=UZ9n6kS.QQutYN0gn.BNstdZs_YZ764L76SAZVNJPjk-1734448407-1.2.1.1-u9UM_ZNPiKyD4aznyWVe1SJiRAquh36ZYaCGE7Np4pK_beiYl.c4oV23VoufQ8xzQ72Z_Enav6x.H37HHoRduCFPk_BCdFRrpPi1qYVJmHbUmgqEcash1cfl9bMUkoimji9AgONyabWAOng7o4fvRcjRyf.HdQVDXij2eVr_zzxm1Yt484iGVG6cyelIgm.xkIAaHpnmiBlnJElUdeaH5ptdBjdprkgL6S9LmMq6cQSz1xYmef2gH7yyC.kkIcZypX7uazKwOnrpe3QJnJTN3YNG_8NddGw3UOdrU.3AWSTyVv7_TjskqV3GrvUImEISakVICmxuRDZ7v9xi5DdMwJ__ocBaSEghOpbpPAoYANE; next-auth.csrf-token=772ac4d1fe8dfdfc70db3336892bafe3e7738102b83aa8269663e3444d1a1aa6%7Cd4206f57d899feb21c14f1aff27d0ce596dfb06c928c52d7cda16f3dc9a52eec; next-auth.callback-url=https%3A%2F%2Fwww.perplexity.ai; __stripe_mid=d89f9abf-fdd8-4910-b012-9a0a1da2b3405fa7e8; __stripe_sid=b520bbae-1a2d-4363-9e2e-3f058998c945eff199; pplx.metadata={%22qc%22:1%2C%22qcu%22:0%2C%22qcm%22:0%2C%22qcc%22:0%2C%22qcd%22:0%2C%22hli%22:false%2C%22hcga%22:false%2C%22hcds%22:false%2C%22hso%22:false%2C%22hfo%22:false} Upgrade-Insecure-Requests: 1 Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: same-origin Sec-Fetch-User: ?1 Priority: u=0, i TE: trailers

Response Headers (403): HTTP/2 403 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/html; charset=UTF-8 accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA critical-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA cross-origin-embedder-policy: require-corp cross-origin-opener-policy: same-origin cross-origin-resource-policy: same-origin origin-agent-cluster: ?1 permissions-policy: accelerometer=(),autoplay=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=() referrer-policy: same-origin x-content-options: nosniff x-frame-options: SAMEORIGIN cf-mitigated: challenge cf-chl-out: Gdpf2G2P84icaUc9eXBrWRoMXFniOcc94+Rt+ymiXoU/cQYKq8+xzyEgik2f0RThFUI4k5JP9g+7skl51OBeTGu39RBCR7yL/tmwF/QGgJBjDwK3EIC0tYjHpE5BW4phtvO78Z9jG2iIgdkLyHJdhw==$aGNrRFcXEu22z86D/jnmkA== cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0 expires: Thu, 01 Jan 1970 00:00:01 GMT vary: Accept-Encoding server: cloudflare cf-ray: 8f37dcbbeae32e6a-DFW content-encoding: gzip X-Firefox-Spdy: h2

Fetch (403): await fetch("https://www.perplexity.ai/search/new?q=pending&newFrontendContextUUID=9d97fef3-8197-4a4a-841f-690468857281", {

   "credentials": "include",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8",
       "Accept-Language": "en-US,en;q=0.5",
       "Upgrade-Insecure-Requests": "1",
       "Sec-Fetch-Dest": "document",
       "Sec-Fetch-Mode": "navigate",
       "Sec-Fetch-Site": "same-origin",
       "Sec-Fetch-User": "?1",
       "Priority": "u=0, i"
   },
   "referrer": "https://www.perplexity.ai/",
   "method": "GET",
   "mode": "cors"

});

Request Headers (401): GET /cdn-cgi/challenge-platform/h/b/pat/8f37dcbe4d1e2836/1734448460780/74c530203e547de34250ba4b3b0818fccad4eb8dceb870bebc84a25ac4424ca4/8ST9YViz3dffgoY HTTP/2 Host: challenges.cloudflare.com User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/d8tib/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/ Connection: keep-alive Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin Priority: u=4 Cache-Control: max-age=0 TE: trailers

Response Headers (401): HTTP/2 401 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/plain; charset=utf-8 content-length: 1 www-authenticate: PrivateToken challenge="AAIAGXBhdC1pc3N1ZXIuY2xvdWRmbGFyZS5jb20gdMUwID5UfeNCULpLOwgY_MrU643OuHC-vISiWsRCTKQAGWNoYWxsZW5nZXMuY2xvdWRmbGFyZS5jb20=", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAscjm_UO_k901rNdCKgLw5bvI4i6M_jDNCIXpfs2LRbtxwLOrUyplqVvML_hVlB5tIDMuj0ihhaOFHose-Y0_UjQnNUGE_vol46VvGgscTMtTjU4xINriap8AMTIygvljEBt6my-nBwkUGhY3U9v5iKC-eWR5bTfvrqFsuIVxafkSfhHqDXB4KLGNjvOOV71GGJ9x4yxA-C2OcULZ1uDDKuvAaMhuiWdF6OzSTXruP9yPg1vmuteavOW1re0YDbCbtK16PhHdSzWym7v_FrvId-2zf26j50FlTd_vl_DcKNDVCgWDoU0uX3cU6V3rSQoVXREEqPr-2ywSGru8ZuXRoQIDAQAB", max-age=20, PrivateToken challenge="AAIAHXNhdC5wYXQtaXNzdWVyLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAsLS4HBnLGydwK-bLQGRCaoyMsrXBRrDgQVmxS06j3UF0nYSd6GdTGCKIu1WV60eg-tJtTttfEVq7wHVQf4vzjYBidmCh88ebzxKv2GB6PESSodf5MsEup9xd5dxpkYScgL1CCJq89kRrOQ_CS61bvkL_oGyZf4ffqG5THgaOsopqj8dFLH6_SMy9yf8EgMYqpyjxfKsD-1_qb1m1DRjJEKPWKIGwmHXIKQJUqsxZFm4_Inwkxx7QMpVP4GyqlTxFVz7stWwJRSkMLHjEM_IWLUYfPhuwIUVqmRjGsY1n8flA1bRfxaWHNDxoi25-M2BKTP9NkNNJBbTKErhrZ9LGywIDAQAB", max-age=20, PrivateToken challenge="AAIALHBwLWlzc3Vlci1wcm9kdWN0aW9uLnJlc2VhcmNoLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAnjx4ES9FK_7HoOz2eOuAOLsLJohAAACh84h85AqhAgNOQHBXgzvaRlSVTWSxbxqMaM7_mzi_nXEX7uTPY4QjDPwxO1-MTMRr9MTdbId3v2KeXk7Utq2UL3Sqq1pUAFuYr5f3iNWvcUTPA2uQnM5rA2Y6y4ihqGeKzjo4Ws3RUng4UG_XpnH7TLtkaQT2lSlx1KW3HVmqe3s2nErL6VnmuSSy2fq44coBInPp7ynWCw8_3S_-dcI8a5go7lg2mavoCR40euH5CdnAunVSViDwmvWwAp-1utTaVRH5Js528pcl79qQZBn4JNqyILi_Ymqw1LSnr8eYgV1xj4dzW1hJqQIDAQAB", max-age=20 server: cloudflare cf-ray: 8f37dcc06f682836-DFW alt-svc: h3=":443"; ma=86400 X-Firefox-Spdy: h2

Fetch (401): await fetch("https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/pat/8f37e12ccc22e79a/1734448642308/b0f60510f953d7fa51138545e66632922718d191f21dd45996658b37e0dd46d0/BgNyxuJHfe5Ju1e", {

   "credentials": "omit",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "*/*",
       "Accept-Language": "en-US,en;q=0.5",
       "Sec-Fetch-Dest": "empty",
       "Sec-Fetch-Mode": "cors",
       "Sec-Fetch-Site": "same-origin",
       "Priority": "u=4",
       "Cache-Control": "max-age=0"
   },
   "referrer": "https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/2iqu9/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/",
   "method": "GET",
   "mode": "cors"

});

Had also reported this issue over at Cloudflare a while back; they were not very forthcoming as to why this behavior might be occurring. Often their own forum would get the endless turnstyle with FF.

Other browsers do not have this issue, and while I very much like Firefox, in recent releases it has become all but unusable where Cloudflare is concerned.

Please advise how to reliable get past Cloudflare's endless "Verify you are human" turnstyle.

Thanks!

After enabling Two-step authentication in the Security section for my Mozilla account, I am unable to log in to Firefox for syncing. Log-in flow on account.mozilla.org works without a problem, but when I try to log in into Firefox, the flow gets broken. I can enter my username, password and code from the email, but instead of showing me a screen for entering the code from the 2FA app, it shows the screen in the attached screenshot, preventing me from a successful login into Firefox

Hi, I'm a devoted Firefox user. But it seems I've been having some problems lately with things that are supposed to appear on webpages not appearing. I'm wondering if I have something enabled that is somehow hiding content. I'm contacting you about the firefox settings page itself, there's supposed to be a tab on there to manage my saved payment methods. I'm just trying to add a new credit card, but the tab is no where to be found.

I've watched instructional videos on it, it's supposed to appear above History and after passwords, I believe. But it's not showing on my page. I've attached a screen shot of what I see. I've also tried searching for 'saved payment methods' etc. No luck. What do you think is going on?

Hi, I have a virtual synth called Omnisphere. I open Firefox and go to YouTube, and I'll select a video to play. (I typically do this so I can use the Omnisphere synth to play along to for practicing my keyboard skills. YouTube will play just fine, but when I open Omnisphere, then try to play the YouTube video simultaneously, YouTube will just hang and won't play. I close Omnisphere and YouTube will play fine again. I know you'll think this is an issue with my virutal synth Omnisphere, but the strange thing is, that that same company makes another virtual synth called Keyscape, and when I try playing Keyscape and YouTube together, it works just fine. To me, this seems to be some kind of sharing issue, and likely a sharing setting of some kind. The audio settings in both Omnisphere and Keyscape are identical, so why would one work, but not the other?. I couldn't find any kind of virtual device sharing settings in Firefox or YouTube. The company that makes these virtual instruments has told me that it works fine with Google Chrome and Microsoft Edge, that's why I'm leaning towards the browser being the issue. Any idea what could be causing this? Thanks very much, I appreciate it.

Paul

When playing any audio on Firefox it plays only through the front center channel. Moreover, the right channel is completely mute (tested using youtube videos and https://www2.iis.fraunhofer.de/AAC/multichannel.html). Everything works correctly on Chrome and Edge

I've noticed sometimes the audio does work correctly, but I've no idea why that is.

I'm listening on HyperX Cloud 2 headphones, the virtual 7.1 setting doesn't change anything when listening on firefox, works correctly on Chrome and Edge.

I keep getting '500 error' when trying to login to my Evergy account. The Evergy support was helpful so I could use Google Chrome however I would like to use my Firefox browser. They had me clear browser history, cookies and other site data and cached images and files. Then restart the Google Chrome browser. How can I get the same data cleared in Firefox?

I have used the privacy and security settings in Firefox and cleared cache and history and cookies, but still can't log into my account.

This has been an issue since 12/01/2024

Hi Ive just installed macOS Sequoia and Firefox is really slow and showing a refreshing spining icon with a few tabs open, this never happened before the update. Is there anything I can do?

Hi, on certain websites, like Steam Store and IMDB (for video game or movie/tv trailers), when I play a video but then switch tabs or minimize etc. the video immediately pauses itself, on other websites however like YouTube for example, this isn't the case and the video continues to play in the background, which is how I want it to behave for the websites mentioned above as well.

So I just wanted to ask if this is a setting imposed by the website itself, like Steam, or if it comes from the browser or maybe video player software or windows side etc. and I can change it by changing some settings or something, or is this something I can't do anything about and just have to accept as it is by unbypassable design of the website?

Thanks for any help or info.

Bonsoir, Depuis quelques temps Firefox bug quand je suis sur canal plus ce que je n ai pas avec google Pouvez vous me dire pourquoi ou réparer le problème Merci Chantal BREDEL