why does my browser crash,when i get a message on Facebook?
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 27.0.0.5129 Application Timestamp: 52d8724a Fault Module Name: StackHash_9c54 Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000374 Exception Offset: 000c3873 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 9c54 Additional Information 2: 9c54ebf886d41b2b9ae67c7967417d9f Additional Information 3: ac45 Additional Information 4: ac45cef1ef6a08ec6005a028a3adb632
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Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 27.0.0.5129
Application Timestamp: 52d8724a
Fault Module Name: StackHash_9c54
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000374
Exception Offset: 000c3873
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 9c54
Additional Information 2: 9c54ebf886d41b2b9ae67c7967417d9f
Additional Information 3: ac45
Additional Information 4: ac45cef1ef6a08ec6005a028a3adb632
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
All Replies (4)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
bp-93a29de4-3cc3-4c80-a74d-7d8642140118 bp-bb6a3f45-418b-48b1-8ae9-c25112140118 i have this problem when reciving a message!!
Try to set the Boolean pref media.windows-media-foundation.enabled to false on the about:config page to disable the built-in HTML5 media player for some media files.
You can open the about:config page via the location bar.
thank you i will try.and reply