Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

retrieve sync with no key

  • 2 پاسخ
  • 2 have this problem
  • 1 view
  • آخرین پاسخ توسّط jsd504

jsd504
jsd504
more options

Hi. I installed Firefox Sync on a computer that I later reinstalled the operating system on and I do not have a computer or device to sync to. I would like to recover my sync data but do not want to generate a new recovery key and delete this data. I still have my password. What can I do?

Hi. I installed Firefox Sync on a computer that I later reinstalled the operating system on and I do not have a computer or device to sync to. I would like to recover my sync data but do not want to generate a new recovery key and delete this data. I still have my password. What can I do?

Chosen solution

If you didn't save your Sync key there is unfortunately no way to get your Sync data back. Please note Sync is not for backups, only syncing between multiple devices. Do you have a backup of your hard drive before you wiped (always wise to do)

Read this answer in context 👍 1

All Replies (2)

user633449
user633449
more options

Chosen Solution

If you didn't save your Sync key there is unfortunately no way to get your Sync data back. Please note Sync is not for backups, only syncing between multiple devices. Do you have a backup of your hard drive before you wiped (always wise to do)

jsd504
jsd504 Question owner
more options

I do not have a drive available with the data. Thank you for your answer. I happened to jump into Firefox sync without reviewing the documentation first. It's unfortunate when I do that!