My thunderbird crashed and lost all my accounts. I added them again but all my folders are gone. How can I get them back
When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone
All Replies (5)
"Crashed"? Do you have a crash report ID?
Or are you using CCleaner?
I run CC cleaner
I have for years and no problems
jacrozie said
I run CC cleaner
For some reason, the latest versions of CCleaner deletes part of the "prefs.js" file in the Thunderbird profile with the mail accounts information. In CCleaner Options|Exclude add the profile folder or the prefs.js file to the excluded list to keep CCleaner from damaging the file in the future. If you have a backup of your prefs.js file, you can copy the good version to your Thunderbird profiles folder and replace the corrupted file.
If you do not have a good copy of the prefs.js file, you can find instructions on repairing or creating a new file here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared