Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Can't log in

  • 3 پاسخ
  • 1 has this problem
  • 5 views
  • آخرین پاسخ توسّط christ1

foulanchor
foulanchor
more options

When I open Thunderbird I am asked to enter new password. I keep on entering different passwords but none of them work. I went to Tools > Security . Change password. Changed the password to a totally new one. Closed Thunderbird and reopened it and got the same stuff.

Earlier today I had a window advising Thunderbird had crashed but it obviously hadn't as I received some emails. Emails from my ISP are still active and OK.

When I open Thunderbird I am asked to enter new password. I keep on entering different passwords but none of them work. I went to Tools > Security . Change password. Changed the password to a totally new one. Closed Thunderbird and reopened it and got the same stuff. Earlier today I had a window advising Thunderbird had crashed but it obviously hadn't as I received some emails. Emails from my ISP are still active and OK.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Can you post a screenshot of the password prompt you get? https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

foulanchor
foulanchor Question owner
more options

I have used snipping tool as Microsoft paint not found. I include snip of Google mail reporting no emails received since 28 Nov. However I have been receiving emails on my Samsung Galaxy 5 mini which have been forwarded via my website (http://wwwbilyzweb.com) I received a request from Thunderbird to send details because it had crashed. This is a follow on. My alternative email address is billwatters100@gmail.com

christ1
christ1
  • Top 25 Contributor
more options

Verify with your email provider the correct format of the user ID required. Some providers require the entire email address, others only the part before the @ sign.