Firefox Community Forum

Hi - Happy Holidays!

When I open Firefox for the first time each day I get this error message

Error: Platformversion 133.03.03 is not compatible with: minversion:>= 132..02.02 maxversion:> = 132.02.02 Maybe try to reinstal Firefox?

I have not tried to install because don't know if that would solve the problem and I'm afraid of losing bookmarks

Per this thread I have been able to determine that there is some misconfiguration surrounding my Firefox profile that is causing Google services not to load. When typing a Google URL into the address bar, upon striking the return key, nothing happens. Additionally embedded YouTube videos do not load on any site, further ruling out connection issues and isolating the issue to have to do with Google services.

How can I repair my existing Mozilla profile so that I can resume accessing Google services?

Please keep in mind that I understand that the issue is with my profile, but I do not want to scrap that profile which I use to sync settings across several devices.

Thanks in advance, everyone!

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

I use FF on desktop. Recently, I've run into a problem. My desktop browser will not load any pages... except Youtube. Youtube loads just fine, I can open a video or browse channels or community pages normally. I have fully reset my browser, reinstalled it, and disabled extensions. Other browsers on my PC will work normally. I have very few extensions: Sponsorblock for Youtube, uBlock Origin, and Facebook Container, that's it. I am not using a proxy or VPN. Troubleshoot mode did not fix the issue. I'm not the most tech savvy, so I apologize if I missed anything here.

Any insight is appreciated. Thanks!

I can use video calling on Facebook when I use Google Chrome. I prefer to use Firefox and I have not been able to video call since the encryption was introduced. Please help as I am an older lady who needs to be in contact with family. Thank you Sharyn

The past two days Firefox has not been displaying PDFs properly, turning 2 out of 14 pages sideways. I restarted my computer but no change. The PDFs display beautifully in Edge.

I'm talking about the built in "AI Overviews" for Google search. When the mouse is anywhere over the search content it provides, the page will not scroll until I move below it, or to the scroll bar.

I just realized it does not occur in Chrome, as far as I can tell. The Chrome search does not show the AI indicator on top.

The best you get is an occasional slight single jumping motion with a mouse wheel scroll anywhere withing the boundaries of that straight line just below the search field, the straight line below "Show More", and the inner border of the scroll bar

I have been trying to solve this issue all evening:

HOW does one insert a picture is the text of an email message. I can attach the picture to the email but when I try to drag it into the text, it tells me cannot do it now but to try layer. Its it a memory issue?

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability.

I hired Dell Tech Support and they checked my software and there were no issues. I have run advance Norton features and there are no problems. Therefore the issue is NOT with my 20 month Dell computer.

Firefox has always been reliable until late August. For four weeks it would freeze and lock up. by the end of Sept it was slightly better and then fine in November. Now it only freezes, put the mouse over the image and it freezes. Play with it for a while and it unlocks.

I am totally fed up with Firefox. I'll be starting my taxes soon and year end things and can't afford to have all these issues and rebooting to help eliminate the issue.

When is Firefox tech support going to help me? When is Firefox going to fix the issue? After Christmas I am looking into the Microsoft software......enough is enought!

so I did a factory data reset of my s22 Plus last week and I just tried to send it a tab from my Mac to my phone which doesn't work but it works the other way. The device was still signed into my account I signed it out sign it back in from the phone and every time I try to scan the QR code to connect another device from the QR code scanner in the search bar of the Firefox browser it keeps saying that I need to use like another app because it thinks it thinks I'm using the phones camera I'm not quite sure where to go from here

For whatever reason, a few days ago Firefox quit opening previous windows and tabs on startup.

And yes, ""Open previous windows and tabs" in Settings is checked.

Any ideas?

Thanks!

I can't access my Google account. Because when I try to to login to it,it asks me for two-step verification. This is my old Google account, now I don't have that old mobile or phone number so I Can't access it.please help me recover my Google account. This is my old Google account that I want to restore. I hope you will help me recover my GMail account as soon as possible. GMail account -mnee006@gmail.com Thank you

When attempting to print a report from a website, I received this notice:

"For best print result; please enable the "Print background colors and graphics" option in your browser."

I haven't found a setting for this, Is there a setting for this?

Thank you