Firefox Community Forum

Subject: Assistance Required for Frequent Firefox Crashes on Ubuntu

Dear Developer Team,

I am facing persistent issues with Firefox crashing on my Ubuntu PC, and the problem has been ongoing for the past 40–50 days. Despite multiple attempts at troubleshooting—including uninstalling and reinstalling Firefox, clearing all caches, and other measures—the issue remains unresolved.

I’ve noticed that Firefox works for a few days after reinstallation, but then problems begin to surface, such as a half-screen display. Eventually, after restarting the PC, the browser starts crashing again.

Could you please investigate this matter urgently and provide a resolution? Additionally, I would appreciate it if you could clarify whether this might be related to a RAM issue or some other underlying cause.

Looking forward to your assistance.

Best regards, zimmi

depuis quelques jours, quand je fais une recherche dans google par firefox, plein de sites inutiles s'affichent avant les sites habituels. Comment les supprimer ? Merci

Recently, I have been having problems logging out of my Shopify store using your browser. It will not allow me to logout. When I use Microsoft's browser, I have no problems. What's going on with Firefox. I have cleared the cache.

Yesterday I downloaded the most recent version of Firefox. Since then, I can't open any new tabs. It won't load anything. Please assist soonest.

Gah. Your tab just crashed. We can help!

Choose Restore This Tab to reload the page.

Yesterday I downloaded the most recent version of Firefox. Since then, I can't open any new tabs. It won't load anything. Please assist soonest.

Gah. Your tab just crashed. We can help!

Choose Restore This Tab to reload the page.

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Hello, so I want to set up Two-step authentication. I’ve reached step 3, which involves entering the backup authentication code, but I keep getting an error message that says, "There was a problem confirming your backup authentication code." I’ve already entered all 10 codes provided in step two, but the same error message keeps appearing. Please assist me.

I've been using Firefox on my desktop pc for 15-20 years, and been very happy with it til this year.

I download a lot (for home use) of statements and other documents from banks & other financial companies. Starting several months ago, first one company, and now several, are failing to resolve their document names into humanly-readable names I would have seen a year ago. When I talked by phone with a tech from that first company, he blamed it on Firefox falling behind the tech curve. Not long after that, I read an article saying Firefox was down to 4% user share, and in danger of falling out of the "must support" group of browsers. Now, in these last two months, I'm having that same problem with at least three other companies I download statements from.

To clarify a little, each institution of course has its own naming scheme. But before this problem, the name attached to the pdf file that I received was easily understood and I had no problem revising the name to the naming-scheme that I use. Now, these non-cooperating companies send me files with an 8-12 character code that looks like it may have been a base-32 math number.

I have NO DESIRE to migrate to any other browser. But all the other stuff you're talking about means nothing if long-time industry standard processes like these start breaking. I'm not a 30-year-old semi-geek anymore. I'm on the far side of 70 and feeling it. (I've already tried MS Edge, and it gave me fits.)

PLEASE make sure that Firefox remains a stable and viable browser.

Sincerely, Tim Deaton tim@timdeaton.org