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I updated Firefox. No compatible Norton toolbar. I want Identity Safe feature back.

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  • 85 have this problem
  • 99 views
  • Last reply by AliceWyman

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I updated Firefox. No compatible Norton toolbar. I want the Identity Safe feature back. I used to be able to go back to a prior date to loose the update, but have not used this in Vista and cannot remember where to find it. Is there any other alternative to get back my Norton task bar?

I updated Firefox. No compatible Norton toolbar. I want the Identity Safe feature back. I used to be able to go back to a prior date to loose the update, but have not used this in Vista and cannot remember where to find it. Is there any other alternative to get back my Norton task bar?

Chosen solution

sallybok, you probably have a older version of the Norton toolbar extension. Have you tried doing the Live update with Norton as suggested?

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See this:
http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-9-Support-for-Norton-Toolbar/td-p/615563

Some users have mentioned that they had to run the Live Update 3 times to get both Norton add-ons for Firefox to become installed.

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Firefox states that the Norton tool bar is incompatible with 9.0.1. How do I find the screen to backdate the update?

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Chosen Solution

sallybok, you probably have a older version of the Norton toolbar extension. Have you tried doing the Live update with Norton as suggested?

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Done and it worked. Thanks

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Since the thread owner has marked the issue as "solved" I'm locking this thread. If anyone has other questions please start a new thread.