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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by gioda

gioda
gioda
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firefox crash at open. SO is win XP xp3 crash identifier: bp-b05c0627-82cd-4c28-a7f6-c995c2160913

firefox crash at open. SO is win XP xp3 crash identifier: bp-b05c0627-82cd-4c28-a7f6-c995c2160913

Chosen solution

hi gioda, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi gioda, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

gioda
gioda Question owner
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hi Philipp thanks for the solution it seems to work