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Rohkem teavet

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firefox crashed, only opened 2 tabs when restarted, did a refresh, can I get my tabs back and will the refresh help me?

  • 8 vastust
  • 1 on selline probleem
  • 9 views
  • Viimati vastas cor-el

alexshiro
alexshiro
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Firefox crashed, when it opened it only opened 2 tabs from the previous session. I closed and opened again to see if they'll come back, they didn't. Since I messed up my tabs and firefox was acting funny*, I decided to do a refresh.

  • freezing for a bit soon after launch, many "plugin container has stopped working", sometimes pages would go black and repeat themselves when I try to scroll, straight up crash after browsing for a while

Can I get my tabs back? I made a copy of the profile, and refresh made another one.

Will the refresh help with my problems, or are they caused by having too many tabs (I tend to have almost a full screen of drop down)? How many tabs is too many tabs?

Firefox crashed, when it opened it only opened 2 tabs from the previous session. I closed and opened again to see if they'll come back, they didn't. Since I messed up my tabs and firefox was acting funny*, I decided to do a refresh. *freezing for a bit soon after launch, many "plugin container has stopped working", sometimes pages would go black and repeat themselves when I try to scroll, straight up crash after browsing for a while Can I get my tabs back? I made a copy of the profile, and refresh made another one. Will the refresh help with my problems, or are they caused by having too many tabs (I tend to have almost a full screen of drop down)? How many tabs is too many tabs?

All Replies (8)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
alexshiro
alexshiro Küsimuse esitaja
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c984431b-20d6-4435-91c6-e66aed1ef378 7.4.2016. 19:51 ee49c3b0-646c-49f3-bc4b-d700c995c040 7.4.2016. 19:50 8102b5fb-964e-42f7-921c-81c66453b55a 4.4.2016. 12:59 82236dd8-3edc-40ad-8f33-c0abb36299ed 17.3.2016. 22:51 d00d7e0a-4ff5-48ab-9314-25e3d097836c 15.3.2016. 20:06 26cd6701-40d1-4759-9328-e260dbf64896 27.2.2016. 19:07 c1a49fa4-f650-4502-907f-a049fdf338bf 19.2.2016. 16:25 d306fe08-56e0-47e8-80cc-230fa35c74f2 12.2.2016. 20:58 84bc1763-6f76-4fac-b536-2bac6c3c6f8c 10.2.2016. 2:07

They happen a lot, so I usually don't check the tell mozilla box to get back to what I was doing sooner, sry if that makes things harder. The crash from this morning isn't there.

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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When you use the Firefox Refresh feature then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

You will normally find these files in the sessionstore-backups folder: 

previous.js (cleanBackup: copy of sessionstore.js from previous session that was loaded successfully)
recovery.js (latest version of the sessionstore written during runtime)
recovery.bak (previous version of the sessionstore written during runtime)
upgrade.js-<build_id> (backup created during an upgrade of Firefox)

You can copy a file from the sessionstore-backups folder to the main profile and rename the file to sessionstore.js to replace the current file (make a backup copy of the current sessionstore.js).

See also:

You can copy files like these to the current Firefox profile folder to recover specific data from the "Old Firefox Data" folder on the desktop.

  • bookmarks and history: places.sqlite
  • bookmark backups: JSON backups in the bookmarkbackups folder
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs and tab groups
alexshiro
alexshiro Küsimuse esitaja
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Oh, so sessionstore isn't there while firefox is running. Explains why I couldn't find it.cor-el said

You can copy files like these to the current Firefox profile folder to recover specific data from the "Old Firefox Data" folder on the desktop.
  • bookmarks and history: places.sqlite
  • bookmark backups: JSON backups in the bookmarkbackups folder
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs and tab groups

Which of those aren't copied automatically? I have all the ones I recognize(bookmarks, passwords, history, logins), and I'd hate to find out later that something important didn't copy.


bp-d255b0f7-244e-47c4-bec2-1feb52160410 10.4.2016. 13:21 bp-5da28893-fac8-4393-b292-9ec1a2160410 10.4.2016. 13:17 bp-f938707b-090c-4d5b-ad34-7ff582160410 10.4.2016. 13:09 bp-f02a457e-8ad2-44f4-8ff5-7ede22160410 10.4.2016. 13:07 bp-25b149e4-4502-42a4-a1ae-c09912160410 10.4.2016. 13:05 bp-e379d1a5-ef75-49eb-833e-552092160410 10.4.2016. 13:00 bp-b23409c7-bcbb-49d1-b72f-467692160410 10.4.2016. 12:55 bp-f5de603a-afab-4eec-afc4-c33e92160410 10.4.2016. 12:53 I misread what I need to do with these the first time.

FredMcD
FredMcD
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Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 45.* +++++++++++++++++++++++++++++++++++++++++++ bp-d255b0f7-244e-47c4-bec2-1feb52160410

Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject

Process Type plugin Shockwave Flash Version: 20.0.0.286

This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject

1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5da28893-fac8-4393-b292-9ec1a2160410 bp-f938707b-090c-4d5b-ad34-7ff582160410 bp-25b149e4-4502-42a4-a1ae-c09912160410

Signature: hang | BaseGetNamedObjectDirectory | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 20.0.0.286

Attention Sumo's, there are 8 related bug reports. +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f02a457e-8ad2-44f4-8ff5-7ede22160410

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.182

Attention Sumo's there are 20 related bug reports

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version 45.*

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: