Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail (IMAP) Folders have disappeared

  • 4 respuestas
  • 0 tienen este problema
  • 3 visitas
  • Última respuesta de sfhowes

more options

Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders?


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png

Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders? https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png
Capturas de pantalla adjuntas

Todas las respuestas (4)

more options

My initial suggestion would be to rightclick the account name on main pane, and click 'subscribe' to see if the folders are listed.

more options

Followed instruction. clicked on "subscribe." Only folders listed are still just Inbox and Trash.

I wonder whether I can delete this account and then set up new account for gmail IMAP? Would doing that serve to import all the folders from the underlying gmail account???

Thanks.

more options

Well, the problem shouldn't exist, but since your account is IMAP, it shouldn't hurt to remove the account and set it up again,

more options

Try this: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete folderTree.json, restart TB. Do the subscribed folders appear?