Latest Thunderbird not receiving emails but sends ok?
Hi all, My Thunderbird (latest) has suddenly stopped receiving/downloading my messages? From yesterday! Sent messages do appear in my sent folder. Nothing has changed on my system, no updates, the ISP is fine (I can download emails on my ISP's web server) I can download messages/send using the Windows 10 email client also!
Application Basics Name Thunderbird Version 78.5.1 Build ID 20201130232704 Distribution ID Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.5.1 OS Windows_NT 10.0 Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) securemail.idnet.com:110 alwaysSTARTTLS passwordCleartext smtp.idnet.com:587 alwaysSTARTTLS passwordCleartext true account2 (none) Local Folders plain passwordCleartext account3 (pop3) pop3.idnet.com:110 alwaysSTARTTLS passwordCleartext smtp.idnet.com:587 alwaysSTARTTLS passwordCleartext true account4 (pop3) pop3.idnet.com:110 alwaysSTARTTLS passwordCleartext smtp.idnet.com:587 alwaysSTARTTLS passwordCleartext true account5 (pop3) pop3.idnet.com:110 alwaysSTARTTLS passwordCleartext smtp.idnet.com:587 alwaysSTARTTLS passwordCleartext true Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Extensions Name Version Enabled ID Amazon.co.uk 1.1 true amazon@search.mozilla.org Bing 1.0 true bing@search.mozilla.org Chambers (UK) 1.0 true chambers-en-GB@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus ESET Security Antispyware Firewall ESET Firewall Graphics Features Compositing Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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Display0 1600x1200@60Hz DisplayCount 1 ClearType Parameters Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Decision Log GPU_PROCESS unavailable by default: Multi-process mode is not enabled WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable-no-gpu-process by runtime: GPU Process is disabled WEBRENDER_QUALIFIED denied by env: Not on allowlist WEBRENDER_COMPOSITOR unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT opt-in by default: WebRender DirectComposition is an opt-in feature WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 44.99ms (0.06) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Realtek Digital Output (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Center (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Front (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Subwoofer (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Aux (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Realtek Digital Input (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Microphone (HD Webcam C270) USB\VID_046D&PID_0825&MI_02\7&221bb4e0&0&0002 Enabled All default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 144 - 480 Disabled None default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 0 - 0 Side (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Aux (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0888&REV_1000\4&102ecced&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Important Modified Preferences accessibility.lastLoadDate 1541327878 browser.cache.disk.amount_written 458088 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 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Important Locked Preferences dom.ipc.processCount.webIsolated 1 fission.autostart false Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.25.1 4.25.1 NSS 3.53.1 3.53.1 NSSSMIME 3.53.1 3.53.1 NSSSSL 3.53.1 3.53.1 NSSUTIL 3.53.1 3.53.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\User\AppData\Local\Thunderbird\Profiles\9s63s48t.default\startupCache\startupCache.4.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalisation & Localisation Application Settings Requested Locales ["en-GB"] Available Locales ["en-GB","en-US"] App Locales ["en-GB","en-US"] Regional Preferences ["en-GB"] Default Locale "en-GB" Operating System System Locales ["en-GB"] Regional Preferences ["en-GB"]
Solución elegida
If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/
You might also inform them of your difficulty.
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Solución elegida
If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/
You might also inform them of your difficulty.
Hey thanks Wayne, not sure if this was the issue but what I did was download a fresh copy of Thunderbird and installed it on a different drive, then weirdly when I tried the original copy (which was causing the trouble) everything worked again? So I don't know, I'm not a techy!......but thanks for this and taking the time! Cheers, Harry (UK)....keep safe!