Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Two-step authentication : options not working (disable option + new secure codes) on both IOS and MAC (FF 65.0.1)

  • 4 respuestas
  • 2 tienen este problema
  • 6 visitas
  • Última respuesta de teofile

teofile
teofile
more options

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

Solución elegida

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

WestEnd
WestEnd
more options

Did you try to reset the Google Authenticator before hand?

teofile
teofile Autor de la pregunta
more options

thanks for your reply. i'm using the Google Authenticator for other provider but I lost the entry for FF sync. But whether or not Google Authenticator is working, I don't see why I can't disable these options ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you can't use the Google Authenticator and also do not have recovery codes you can then try to reset the password to see if that gives a link to access the settings page on the accounts.firefox.com website. You need a fresh login to this website to be able the toggle the 2FA setting.

'(fixed some typos)

Modificadas por cor-el el

teofile
teofile Autor de la pregunta
more options

Solución elegida

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks