Thunderbird Community Forum

Recently installed a new version, after our old PC died. BUT now, when I do 'save as' of an email the system automatically saves it as a PDF??? Unless I select save it as a Thunderbird, a tedious business and extra key strokes. How can I get the system to save an email as an email?

Thanks, Brent Haines

Bonjour, J'ai installé thunderbird sur mon Macbook pro M1, le dossier de boite de réception est bien visible mais les sous dossiers que j'ai créé sur Mail n'apparaissent pas? J'ai essayé de faire l'importation des messages avec thunderbird mais il n'y a aucun message ou sous dossier dans le dossier Apple mail. Les dossiers comme courriers envoyés ou Spam ne sont pas visible non plus Merci d'avance pour votre aide Elie

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of the Drafts folders. When I compose an email on my Macbook, it saves it in the other Drafts folder. I am using a gmail account. Is there a way to change this so they both save to a single Drafts folder?

See screenshot attached for picture of the two folders.

Thanks for your help.

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11

In settings "incoming mail" icon options I have chosen "show count of new emails" and "show a tray icon for unread messages is checked".

I am unable to tell at a glance if new email has arrived. I see from researching the KB I'm not the only to have this issue, but none of the settings seem to help.

[Note: I characterized this question as an "Installation and updates" issue (even though it is not per se about initial installation or updates) because moving a profile involves installation issues.]

Recently I moved my TB profile, for the second time in the past few months. This time I paid closer attention, and noted several things of interest (that may touch on some questions that remain undiagnosed in this forum):

1. TB took longer to start up, as it could find none of the folders cached in folderCache.json, so rebuilt the cache from the new profile location before starting. (I only learned about this from the next effect.)
2. The "Move to" "Recent" folders list was empty; this cached list only gets rebuilt from use (that is, from moving messages manually (not via filter) to destination folders). This effect led me to folderCache.json- and also may suggest why the OP in that question could not get resolution of his problem.
3. The newly cached folderCache.json was 528 KB, compared to 365 KB at the old location -- and that, in turn, was 170 KB larger than the 195 KB size of folderCache.json at the original location. So each time the cache is rebuilt it grows perhaps 150~200 KB (size depending on the many-times-repeated path length).

What causes the file growth? Because each time it is rebuilt, TB checks through all of the cached folder paths, apparently guided by the mailboxes listed in folderTree.json (see image below). [I think TB just checks each path to see whether it is compatible with the current profile location. If yes, the path is cached for runtime; if no, the path is repopulated from the current profile location (which takes most of the startup time).] But TB never deletes the no-longer-valid paths; it just appends to what was already in the file, so that the list of cached folder paths just grows (thereby increasing TB's startup time, every time). The best way to get rid of the old stuff is just to delete folderCache.json and let it rebuild on the next startup, to reduce the time needed for subsequent starts.

Finally, my questions: In addition to folderCache.json (different timestamp in each profile, of course), there are four files which are the same in all profiles: folderCache-x.json, x={1,2,3,4} (see screenshot). These are apparently from actions prior to the profile relocations, as they are simply copied from one profile to the next, unrelated to changes in folderCache.json. Can someone tell me:

1. What actions cause the creation of folderCache-x.json files?
2. Why folderCache.json merely appends new folder paths without deleting the old ones?
3. Why folder paths are specified explicitly (fully qualified) rather than relative to the profile path?

Thanks for any pointers.

The last update was and is terrible, what happened to all my groups in my address book, what a waste of my time. I have set up separate email lists for my clients and now I have lost it all. You invest time and effort into a product then through stupid updates that wipe out all that work makes the effort to support you a waste of time and money. Now I have to spend hours doing rework because of your ignorance and lack of care for your supporters, typical of tech, we broke it and we don't care.

Hello everyone. This is my first question on this forum: Thunderbird 128.6.0esr (64 bity). An email with at least two replies after double clicking won't open in an existing window. For example if there are 4 replies in a particularly email then 4 separate windows will open. Changing settings under Reading & Display doesn't help. Any ideas? Thanks.

I've easily added new e-mail accounts in the past. I know the procedure, but I recently needed to reinstall Thunderbird. After the new install, I had no problem added one Comcast e-mail address. But when I try to add other Comcast e-mail accounts (enter name, e-mail address and password), it initially looks good ("Configuration found in Mozilla ISP Database"). But when I click "Done", the next window says "Unable to Connect". I've tried this several times with the same result.

I've read about this online, and it looks like Microsoft prevents Thunderbird from using "their" e-mail addresses for security reasons. I'm not sure how Microsoft consider Comcast e-mal accounts to be theirs.

How can I get around this?

I using TB 128.6 on a Macbook running Sequoia 15.1.1. I am trying to set the default to 'unthreaded' for new folders that I create using the steps here: https://www.badpenguin.org/thunderbirds-default-sort/

Using the config editor, I set mailnews.default_view_flags to "0" (unthreaded). (See 1st screenshot.) after doing so, I quit TB and restarted it. However, when I created a new folder, it is still set to threaded.

(Still proud of myself for figuring out how to use the config editor, which I never did before! :-)

Anyone have a tip for how to effect this change for new folders? Thanks for your help.

duplicate of /questions/1486628 thread

I cannot send or receive any emails.. Why?? Can you contact me [edited phone# from community support forum]

Moved to New Question related to 'Sent' file size: https://support.mozilla.org/en-US/questions/1485833

OK, I noticed my Sent mail folder has a file size of > 3 GB (3,224,360,399 bytes) Probably why it is not being read How can I reduce the size of this file (without being able to open it in Thunderbird)?

I need help on my Thunderbird email program! It keeps asking for my password. Ive tried several. It does not work. [edied] @bellsouth.net I could use some help. I`m 83 and this isen`t easy any more. Ralph Toler

I am trying to create two separate calendars in Thunderbird. I would like one calendar to contain holidays, birthdays, etc. The other I would like to contain a list of daily tasks to be completed. I started by creating the holiday/birthday calendar and was mostly successful. I figured out how to create a new calendar; however, I do not know how to make it blank so that I can start adding my to-do lists. The new calendar appears to be a duplicate of the first calendar, with all of the entries I had put into the first calendar, instead of a new, blank calendar on which to make new entries. How can I make a new blank calendar?

I am trying to create a personal calendar as a checklist for chores. Is it possible to make a list of tasks without adding a time to each task? When I try to print the calendar, the time stamp takes a lot of space and is unnecessary for my purposes. Also, I have added birthdays/anniversaries/holidays to my calendar, and these also require an unnecessary time stamp. Is there a way to add these without an associated time?

I have a block of emails in my inbox that I cannot delete. I can delete emails above the block and below the block. There are four emails received on December 24. They will not delete. I deleted the trash files from the profile folder and still no success. I also restarted Thunderbird in safe mode. I am using version 128.6.0esr

I just installed Thunderbird, linked it to my primary email account (ok!) and then tried to import one year's worth of email messages exported from my Apple Mail client as .mbox folders with an underlying folder structure (1 per month). Thunderbird went away for about 2 hours "downloading" and importing ( ... looking good!), but at the end my "Local Folder: Apple Mail Import" still shows no messages. Where are they and how can I access them in the Thunderbolt client?

Thunderbird will run and retrieve messages from account, but keeps crashing after 1-2 minutes each time. There are a lot of archived emails, and 1,500+ in Inbox, but sufficient disk space on the PC.

bp-89f57836-bb7a-49cf-8a38-44c490250117

I've searched in 'Settings' and on-line and cannot find how to set the line spacing in composing a message to single line. There are lots of answers but they all talk about the 'Composition' section in settings, which sounds logical, but it does not appear in Nebula Any help would be most appreciated Regards Greg

I reinstalled Windows on my PC along with Thunderbird. I can not find how to set the view to the way it was.

I added two jpgs to show the difference. (The way it is now and The way I want it to look.) Is there a way to change the way Message List looks ? ( I guess the Message List is the upper right part of the screen?)