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\my new computer won't install Firefox. What can I do?

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  • 2 have this problem
  • 3 views
  • Last reply by KFold

KFold
KFold
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I just got a new computer with Windows 8.1. I downloaded the Firefox Setup file, and ran it multiple times, but nothing happens.

I just got a new computer with Windows 8.1. I downloaded the Firefox Setup file, and ran it multiple times, but nothing happens.

Chosen solution

The regular download is a small "stub" file that has to connect back to the internet to get more installation files. This sometimes doesn't work or is blocked by local security software.

If your installer has the word "stub" in it, please try downloading the full installer from this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

The regular download is a small "stub" file that has to connect back to the internet to get more installation files. This sometimes doesn't work or is blocked by local security software.

If your installer has the word "stub" in it, please try downloading the full installer from this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

KFold
KFold Question owner
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Thank you. That worked perfectly.