Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail not loading

  • 2 replies
  • 26 have this problem
  • 2 views
  • Last reply by justine002

justine002
justine002
more options

I have upgraded Firefox to 15.0.1, Gmail does not load, it gets to 75% on the progress bar and hangs.

Any ideas? Justine

I have upgraded Firefox to 15.0.1, Gmail does not load, it gets to 75% on the progress bar and hangs. Any ideas? Justine

Chosen solution

hello justine002, please try launching firefox in safe mode once and see if the issue is occurring there too - another user has reported that an extension named "Save As" causes the issue. in case you have it installed, please remove it.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 7

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello justine002, please try launching firefox in safe mode once and see if the issue is occurring there too - another user has reported that an extension named "Save As" causes the issue. in case you have it installed, please remove it.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

justine002
justine002 Question owner
more options

Hello Madperson, you are a genius!! It was the "Save As" which I was not even aware was installed.. Thank you so much!!!