Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes after trying to launch

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by John99

Joan
Joan
more options

So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable.

I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all.

I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way.

Anyone who can help me, please.

Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable. I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all. I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way. Anyone who can help me, please. Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

All Replies (3)

John99
John99
more options

Hi again MJae,

What device are you using ?
(is it a netbook computer or a phone for instance)

The system details aside show the OS as XP, but I presume that is a separate machine that you have used to post this message on, is that so?

Have you looked at firefox crashes and tried using safe mode

Joan
Joan Question owner
more options

Guess I didn't notice the automated tags.

I'm using an Asus Eee PC 701.

The one I'm using right now is a different computer. I'm actually browsing using Aurora. It's not mine.

I was reporting about my netbook. Like I said, it runs on Joli OS 1.2.

There's no useful help in the Firefox crashes page.

There is no way I can go to about:crashes because it Firefox crashes before it can load anything. Neither can I do safe mode - I'm not sure I know how to do that before launching Firefox first.

John99
John99
more options

May I suggest you look again at firefox crashes for instance it includes:

You can't open Firefox because it crashes at startup even in Safe Mode:

Go to ~/.mozilla/firefox/Crash Reports/submitted.
 
In the resulting folder will be a text file for each crash report you have submitted.      Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

Troubleshoot Firefox crashes (closing or quitting unexpectedly)_get-help-fixing-this-crash

N.B. use the selector button +
so that you see the linux version from your XP
linux version link -> firefox crashes

(You will then need to reset the mozilla cookies on your xp so that, by default, it goes to Windows versions of kb articles again in future)