Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer has a virus and a) I can't connect to the internet b) can't get to my firefox bookmarks to back them up. Where are they stored on the hard drive?

  • 4 replies
  • 8 have this problem
  • 1 view
  • Last reply by Winz

more options

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive.

This happened

Not sure how often

== The virus started preventing me from connecting to the internet on Friday.

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive. == This happened == Not sure how often == The virus started preventing me from connecting to the internet on Friday.

All Replies (4)

more options
more options

We have the same problem. First thing I did is make a back up files then reformat the computer and install and update the Bitdefender antivirus.

Modified by imglad79

more options

http://support.mozilla.com/en-US/kb/Profiles

Have a look into this... Might help you solve the prob.