Thunderbird uses whatever settings you provided to receive and send messages.. In that, it is but an agent. If you provide screenshots of in your incoming server setting pane and your SMTP server setting pane, we may be able to offer suggestions on the proper settings for your account. Thank you. It may be helpful if you also secure the proper settings from Cal-Ore support for a faster solution.

have talked with several cal ore techs so i will keep trying

They should be able to readily provide you with the server settings for incoming and outgoing. With that, we can further assist.