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Barclaycard on-line banking

  • 5 replies
  • 0 have this problem
  • 19 views
  • Last reply by harpthorn

harpthorn
harpthorn
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Firefox 117.0.1 Windows 10.0.19045 Build 19045 Unable to download statements on Barclaycard site. Just spent ages with Barclaycard chat who continued to say Firefox does not support pdf even though I said I was downloading on many other sites no problems. On Barclaycard site I did a transaction search and downloaded the result as a pdf OK. pdf downloads open directly in Adobe reader. Trying to download a statement does nothing, no error, just nothing. Microsoft Edge works ok. Been using Firefox for years on this site no problem. A latest Firefox update problem?

Firefox 117.0.1 Windows 10.0.19045 Build 19045 Unable to download statements on Barclaycard site. Just spent ages with Barclaycard chat who continued to say Firefox does not support pdf even though I said I was downloading on many other sites no problems. On Barclaycard site I did a transaction search and downloaded the result as a pdf OK. pdf downloads open directly in Adobe reader. Trying to download a statement does nothing, no error, just nothing. Microsoft Edge works ok. Been using Firefox for years on this site no problem. A latest Firefox update problem?

All Replies (5)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

harpthorn
harpthorn Question owner
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Still nothing

harpthorn
harpthorn Question owner
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I think I clicked the wrong button, it did not solve the problem

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What is your setting for Portable Document Format (PDF) in the download actions as this is usually set to open in Firefox what allows to use the download/save button in the PDF Viewer ?

harpthorn
harpthorn Question owner
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pdf was set to Save File (been using this for years without any problem). Changed it to Open in Firefox, could then download statements ok. Changed back to Save File and statements downloaded ok without opening in Firefox. Looks like toggling the setting has solved the problem.