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Browser wont load certain sites

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by mattcamp

krismin4
krismin4
more options

Hello,

In the last few days I had an issue with Adblock not working and then it was automatically resolved. The next day certain websites such as MSN.com and Soundcloud won't load properly. If I try and change facebook notifications it loads very slow too. I've attached screen shots of the errors. Can you please assist?

https://ibb.co/nHQ69k

https://ibb.co/f9VdN5

Thanks

I tried to click the upload images and it wont even allow that.

Kris

Hello, In the last few days I had an issue with Adblock not working and then it was automatically resolved. The next day certain websites such as MSN.com and Soundcloud won't load properly. If I try and change facebook notifications it loads very slow too. I've attached screen shots of the errors. Can you please assist? https://ibb.co/nHQ69k https://ibb.co/f9VdN5 Thanks I tried to click the upload images and it wont even allow that. Kris

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you, I hope it will help.

Read this answer in context 👍 1

All Replies (1)

mattcamp
mattcamp
more options

Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you, I hope it will help.