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Cant obtain add ons. Just says loading and nothing appears?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

eisland1
eisland1
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When trying to get add ons will just say loading and nothing ever appears. Have tried reinstalling the browser and turning off AVG antivirus. Same thing?Wont let me upload my screen shot from my desktop file I saved. Just spins and dosnt load?

When trying to get add ons will just say loading and nothing ever appears. Have tried reinstalling the browser and turning off AVG antivirus. Same thing?Wont let me upload my screen shot from my desktop file I saved. Just spins and dosnt load?

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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As far as uploading screenshots, try again when you go to post a reply. It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.


Any problems getting add0ons from here? https://addons.mozilla.org/en-US/firefox/

eisland1
eisland1 Question owner
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The screen shots were very small. Just a circular pattern on a blank screen says loading when clicking on add ons? Did this for over an hour and then I cancelled. On my laptop now running windows 10. No problems. The machine I am using is a refurbished Dell running Windows 7 Professional. All the updates for windows have been done.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I'm not sure why that page isn't working for you, but if the problem is only on the "Get Add-ons" panel, you can go to the site directly:

https://addons.mozilla.org/firefox/

The main different is, when you're using the website outside of the Add-ons page, it doesn't know which extensions you already have.

cor-el
cor-el
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  • Top 10 Contributor
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How many extensions do you have?

When you go to this tab then Firefox sends a list of currently installed extensions to avoid having them show up in the suggested extensions.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json file.