Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost my harddrive ; reinstalled Tbird, but I didn't get my old acct back.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Gnospen

gester01
gester01
more options

My backup was corrupted. Install asked for a pw which I didn't have before & asked other questions I wasn't sure of the answers to. Can I reinstall and get the old folders & address book back? Will answering: that I want to use my old ID be enough?

My backup was corrupted. Install asked for a pw which I didn't have before & asked other questions I wasn't sure of the answers to. Can I reinstall and get the old folders & address book back? Will answering: that I want to use my old ID be enough?

All Replies (3)

Gnospen
Gnospen
more options

All depends on how you "lost" your hard-drive. If you can find your old profile, If your backup really is corrupted or directories are just pointing wrongly.

gester01
gester01 Question owner
more options

I have re-installed my start-up backup system... I have no link to my old system... just whatever is on my server for things like my email and contact list. When I re-installed T-bird, I didn't know how to answer questions to re-connect with my original account. Can I start over again? If so, what are the right answers to get my address book and local folders back?

Gnospen
Gnospen
more options

If you didn't format your harddrive Open explorer and type: %appdata%\Thunderbird\profiles in the address-field. Can you see more than one directory with random names?

Don't start over, you end up just like now. You have a backup if it wasn't really corrupt it would restore but under old profiles name. It would contain all your accounts, mail and settings.

Modified by Gnospen