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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by philipp

Kehar
Kehar
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Firefox is running on a citrix server. No user has any problems except one. Sometimes he can open firefox just fine but once he closes it, the application won't start again for about 5 minutes. After that, opening firefox works again (most of the time). I filtered out the event log and I noticed event 1000 could be the problem. It's an issue with plugins as far as I can see.

Solutions I tried: Uninstall firefox and reinstall I tried starting in safe mode from command line I deleted the profile of the user

Crash-ID: bp-68326dbf-8cce-4b64-b2a9-a4eb02150511

Firefox is running on a citrix server. No user has any problems except one. Sometimes he can open firefox just fine but once he closes it, the application won't start again for about 5 minutes. After that, opening firefox works again (most of the time). I filtered out the event log and I noticed event 1000 could be the problem. It's an issue with plugins as far as I can see. Solutions I tried: Uninstall firefox and reinstall I tried starting in safe mode from command line I deleted the profile of the user Crash-ID: bp-68326dbf-8cce-4b64-b2a9-a4eb02150511

All Replies (1)

philipp
philipp
  • Moderator
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hello, this crash is caused by an old version of the belgian eid software on the system that is hooking into firefox (is it present only for the particular user?) - it would need to be updated to the current version: http://eid.belgium.be/en/using_your_eid/installing_the_eid_software/