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I downloaded Firefox to my PC and olny get a blank screen when I click on the Icon, Why?

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  • Last reply by cor-el

RichardGeneC
RichardGeneC
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I only had Internet Explorer on this new( to me) PC and wanted to download FireFox. I downloaded it to my PC and when I click on the Firefox Icon, all I get is a blank screen with a small menu bar at the top left. I DO NOT get the icons that show on the sample input screen at the top right. All I get is the History icon which does nothing when I press it. I deleted the Firefox app from my PC and downloaded it a second time and it does the same thing. My son gave me this used PC, but it did NOT have firefox on it. What do I do now?

I only had Internet Explorer on this new( to me) PC and wanted to download FireFox. I downloaded it to my PC and when I click on the Firefox Icon, all I get is a blank screen with a small menu bar at the top left. I DO NOT get the icons that show on the sample input screen at the top right. All I get is the History icon which does nothing when I press it. I deleted the Firefox app from my PC and downloaded it a second time and it does the same thing. My son gave me this used PC, but it did NOT have firefox on it. What do I do now?

All Replies (1)

cor-el
cor-el
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:

Can you start Firefox in Safe Mode by holding down the Shift/Options key?