Outllook live (formerly Hotmail) keeps crashing since yesterday- works fine on Chrome
Hotmail keeps crashing immediately after page momentarily appears. It goes to a screen which says "something went wrong" and "try to refresh"...which just repeats the crashing of Hotmail. It's not a Hotmail problem since Hotmail works fine when I log in on Chrome instead of Firefox.
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Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues. What version Firefox, list- add-ons, have no info, expand on issue ?
Hello Pkshadow,
when you say "Please consider turning on send info to Mozilla from with in Firefox before posting a question. I have no idea what you are referring to. At what point in the process did I have an option to turn on send info to Mozilla. I just started using Firefox about a week ago so I'm unfamiliar with the features you're referencing. Hotmail, incidentally, worked perfectly for a week up till the afternoon of March 26. Since then just the "something went wrong" message.
Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache:
- Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"
"Remove the Cookies" from websites that cause problems.
- Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Perhaps I'm misstating the problem. When I open "Outlook Live" (Hotmail) my inbox initially appears for about 2 seconds then my inbox disappears and there's a page that says "Something Went Wrong" and "there was something that went wrong with the application. Please refresh your browser window to continue". This page has the Outlook (Hotmail) emblem on it and a bar with the words refresh browser to click but when I do the exact thing happens, repeatedly. "Crashing" may be the wrong word....however it was the choice that most closely matched what is happening ion the list of question Firefox provided.
Pkshadow said
Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues. What version Firefox, list- add-ons, have no info, expand on issue ?
This is the location : (from Options) Please copy/paste to the Address Bar about:preferences#privacy then Enter at page bottom Firefox Data Collection and Use --> Allow Firefox to send.....