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If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

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If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Hello, Thank you for all the suggestions I have performed them all to no avail Still no audio when trying to live stream from that site Any other suggestions? Did you guys change something on your end yesterday or this morning?

Would you take a look at this please - the section :

'I can't listen live to the online stream' - http://wmmr.com/help/

The Live stream on that website works fine for me with Firefox 55.0.3 32-bit on Win7.

Hello, Thank you for the link. Still nuttin’. Not sure why it would have just stopped working No changes were made to my PC since yesterday I even re-installed FF just now and still nothing Guess I gotta start using Chrome now ‘cause I’m not giving up my P & S in the morning Sad….I liked Firefox…been using it since the early days

Thank you for all your help

FrankieFatgoose said

Guess I gotta start using Chrome now ‘cause I’m not giving up my P & S in the morning Sad….I liked Firefox…been using it since the early days

At the bottom of http://wmmr.com/help/ there is the section : 'How to get tech help' ....... You're not going to give up on the best browser on the planet that easily, are you  ?

I did email their tech support about a half hour ago...waiting for a response I don't wanna give up FF...been using it for over 10 years now

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Ha...now it works in safe mode It did not before

Have you disabled Hardware Acceleration?

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

yes, I did that when I tried it the first time

Have started having the same issue in the last few weeks, they work when I use MS Edge. Fix it on YOUR end.

@ FrankieFatgoose :

Would you disable your extension 'Package 4.0.16' and see if that will make a difference  ?

Do not see that listed on my Extensions page.

pnkfloyd said

Do not see that listed on my Extensions page.

It's on the OP's system details - hence I asked him .......

Have no idea where to look for that, I am not a coder. If several people have brought this to Mozilla's attention, maybe they need to rethink something that worked that they have broken.

Also tried the suggestion above 'Uncheck Use hardware acceleration when available.' and removed old legacy extenstions. Still no change. Thanks for trying to help but I think the IT coders at Mozilla need to address this.

Good morning, Thank you all for your suggestions. I haven't had time to continue troubleshooting (mad crazy busy) and I have just been firing up FF in safe mode every day. Also, I am running this browser "as is" from download and have not added any extensions. So I am not sure about Package 4.0.16 and where to find it / disable it.

FrankieFatgoose said

Also, I am running this browser "as is" from download and have not added any extensions. So I am not sure about Package 4.0.16 and where to find it / disable it.

When you click on 'More System Details' at the right side of your original question, that's where it shows under 'Extensions'.

Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions and disable it please.

Stab in the dark : Could it be that you're enrolled in a Mozilla experiment, called 'Shield Studies' ? You can check to see if you are by typing in the address bar : about:studies and press Enter.

See : https://support.mozilla.org/en-US/kb/shield

I doubt if this has anything to do with your current problem though, but one never knows ......

Hello all, Ok....found where extensions are listed (Menu on top right of page under add-ons) and page is blank. Says I have no add-ons or extensions