Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't delete emails without opening them first

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ Dave Rado

Dave Rado
Dave Rado
more options

When I select an email without opening it, and press the Del key on my keyboard, the email used to be deleted - but recently this stopped working. I now have to open an email before I can delete it. Any idea what could have caused this to change and how to fix it?

Dave

When I select an email without opening it, and press the Del key on my keyboard, the email used to be deleted - but recently this stopped working. I now have to open an email before I can delete it. Any idea what could have caused this to change and how to fix it? Dave

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

What do you mean by "open"? Does the same problem happen with Help > Troubleshoot Mode?

Helpful?

Dave Rado
Dave Rado Biabia la
more options

Hi Wayne Mery

When I double-click on an email or select an email and press Enter, the email opens. That was what I meant by "open".

I have now opened TB in troubleshoot mode and it let me delete emails without opening them first.

Then I opened TB in Normal mode again - and now I can delete emails without opening them first in Normal mode as well - which is weird! How is that possible? Does troubleshoot mode clear corrupt caches or delete corrupt preference files? Or how could simply opening and closing TB in troubleshoot mode once have permanantly fixed the problem in Normal mode? It has done so. I didn't select the option to permenantly disable my add-ons and they are not disabled.

Anyway thanks for your help.

Dave

Dave Rado trɔe

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.