I'm sorry to hear about this problem.

As you probably noticed, a Refresh reorganizes your toolbars, so if the problem is that the Bookmarks Toolbar is not displayed, you can turn that on and see whether it still has your bookmarks. More info: Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window.

If that toolbar only has the small set of bookmarks that comes with Firefox and not your own bookmarks:

Could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

• "3-bar" menu button > "?" Help > Troubleshooting Information
• (menu bar) Help > Troubleshooting Information
• type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with the following and list various statistics:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

Appreciate you reaching out but doesn't look like that is the issue.

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Something is wrong with one of the databases. This task identifies and removes bookmarks that have an invalid unique identifier or are not linked to a valid "place" record in the file:

> Task: invalidateCaches - Unable to invalidate caches

However, I don't know why it failed. In case the file is locked, you could try a regular shut down and restart of your system.

If that doesn't help, you could potential replace certain files in your new profile -- the Refresh process creates a new Firefox profile -- from your old profile folder, which Refresh should have placed on your desktop inside a folder named Old Firefox Data. Do you have that folder?

A restart solved the problem.

Appreciate all your help!!