Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows just performed an update 6/12/2019 and my bookmarks are gone. Does Firefox do backups or was I suppose to be doing it?

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ Doris001

more options

Is all hope lost? I assumed Firefox performed backups for bookmarks. Was I suppose to do this? Microsoft forced an update on my computer and Firefox bookmarks are gone. Other apps are in a similar condition.

Is all hope lost? I assumed Firefox performed backups for bookmarks. Was I suppose to do this? Microsoft forced an update on my computer and Firefox bookmarks are gone. Other apps are in a similar condition.

Ŋuɖoɖo si wotia

After re-reading your question: did Windows do one of those really major updates that might have moved your data to a folder named

C:\Windows.old

If you see that folder, before exploring further, please turn on viewing of hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

The try to find:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Do you have anything there?

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

more options

Sorry to hear about this problem -- all hope is not lost.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your bookmarks, could you check whether any recent backups are available through the Restore menu. This article will get you there: Restore bookmarks from backup or move them to another computer.

Anything so far?

more options

Ɖɔɖɔɖo si wotia

After re-reading your question: did Windows do one of those really major updates that might have moved your data to a folder named

C:\Windows.old

If you see that folder, before exploring further, please turn on viewing of hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

The try to find:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Do you have anything there?

more options

Problem solved thanks for the help.