Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

upgraded to window 10 lost all my contact info and prevous emal in my in box

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 9 views
  • Nuɖoɖo mlɔetɔ christ1

more options

upgraded to windows 10 when I load Thunderbird I have lost all the emails in my inbox as well several folder storing emails. I also lost all my contact list.

upgraded to windows 10 when I load Thunderbird I have lost all the emails in my inbox as well several folder storing emails. I also lost all my contact list.

All Replies (1)

more options

Did you choose one of the options for Windows 10 preserving your data (e.g., reset, refresh, or possibly similar terms)?

Check for a folder named

C:\Windows.old\Users\your_username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Do you have such a folder?