Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Images within an article in Yahoo news are all blanks but the space for the image is there

  • 1 svar
  • 1 har dette problem
  • 4 visninger
  • Seneste svar af cor-el

cavman35
cavman35
more options

Looking at stories in Yahoo news and the heading picture is there but any images imbedded within the story are a blank. Right clicking on that blank location where the story pictures should be does not get a "properties" notation nor anything else. It's as if it has not downloaded at all. It's easy to eliminate any anti virus protections from interfering because it happens on all of my computers. My Windows 10 computers use Firefox 64 bit 88.0.1 and one uses Norton 360 anti virus and the other uses Trend Micro anti virus. My other computers are running on Linux Mint 20.1 and Firefox 86.0.1. The fact that two different OS's display the same trouble points straight to Firefox.

Looking at stories in Yahoo news and the heading picture is there but any images imbedded within the story are a blank. Right clicking on that blank location where the story pictures should be does not get a "properties" notation nor anything else. It's as if it has not downloaded at all. It's easy to eliminate any anti virus protections from interfering because it happens on all of my computers. My Windows 10 computers use Firefox 64 bit 88.0.1 and one uses Norton 360 anti virus and the other uses Trend Micro anti virus. My other computers are running on Linux Mint 20.1 and Firefox 86.0.1. The fact that two different OS's display the same trouble points straight to Firefox.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window