Hello AjWrites,

Wrong home page opens when I start Firefox - How to fix Mac and Linux users: This article applies to Windows only.

Some third-party software providers might change Firefox's shortcut so that the browser always opens their page. To prevent this from happening, make sure you decline any options to set your site preferences when installing or updating a third-party application.

If the wrong home page keeps opening even when you've taken steps to remove a toolbar that's taken over Firefox and restored your home page, try checking the Firefox shortcut:

   Right-click on the Firefox icon on your desktop or task bar, then click on Properties.
   In the Target: field, you'll see the web address that the software provider keeps telling Firefox to load when you open the browser (for example, "http://bitable.com"). Delete that web address and click OK to save your changes:

Here's the link to the full support article https://support.mozilla.org/en-US/kb/wrong-home-page-opens-when-i-start-firefox-how-fix

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Thanks for the reply, but the Target field didn't have that suffix in it. Also, I'm still getting a crash report when I close Firefox.

Why don't 'we' look at your crash reports to see what happened? Please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

You can check if you have a user.js file in the Firefox profile folder that sets the browser.sessionstore.resume_session_once pref to true.

• http://kb.mozillazine.org/browser.sessionstore.resume_session_once

You can use this button to go to the currently used Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Windows hides some file extensions by default. Among them are .html and .ini and .js and .txt, so you may only see file name without file extension. You can see the real file type (file extension) in the properties of the file via the right-click context menu in Windows Explorer.

Thanks for the suggestions. Keep them coming!

The value is false for both of the following: browser.sessionstore.resume_session_once browser.sessionstore.resume_from_crash

Here are my last five crashes. bp-81056753-0563-49cd-8f0a-dac582141205 12/5/2014 10:23 AM bp-a3b45a06-1184-49f8-8f39-86d312141205 12/4/2014 6:08 PM af2c7cc6-cc6b-4f2e-8bf3-6f1e594062b3 12/3/2014 10:32 PM 19e4c1cc-e80c-4322-80ab-d19810a27fef 12/3/2014 10:31 PM f1110515-bfca-4e9e-97bd-9c4f7cdf13f0 12/2/2014 9:46 PM

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting