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If you've run into a problem getting Firefox Sync up and running, this article will walk you though the most common solutions. __TOC__ {for fx4} {note}'''Note:''' If you are using the integrated Sync feature of Firefox 4 Beta you will need to [https://addons.mozilla.org/en-US/firefox/addon/10868/ install the new Sync add-on version 1.5] in order for Sync to continue to work. Once you update to 1.5 on one of your computers, you will need to update all of your other computers to that version as well to continue syncing. {/note} {/for} <!-- Once Fx 4 Beta 7 is released this note can be removed. --> = Help, I can't log in! = If you are having trouble logging in, there are a few things that you can check: == Make sure you are running Firefox version 3.5 or above == #{for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {for win}{menu Help}{/for}{for mac}{menu Firefox}{/for}{for linux}{menu Help}{/for} menu and select {menu About Mozilla Firefox}. #Check the Firefox version number in the About Firefox window. #If you need a newer version of Firefox see [[Updating Firefox]]. == Re-set your password == #{for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {for win}{menu Tools}{/for}{for mac}{menu Firefox}{/for}{for linux}{menu Edit}{/for} menu and select {for win}{menu Options}{/for}{for mac}{menu Preferences...}{/for}{for linux}{menu Preferences}{/for}. #Click on the Sync tab. #Click the arrow next to Manage Account to reveal the Change Password link. {for win} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274214930-953-1.jpg]]<br/> {/for} {for linux} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274216455-69-1.jpg]]<br/> {/for} {for mac} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274216477-410-1.jpg]]<br/> {/for} #Click the Change Password link and a new password {for mac}sheet will slide down{/for}{for win,linux}window will open{/for}. #Enter your password and then confirm your password. {for win} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274215741-605-1.jpg]]<br/> {/for} {for linux} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217457-655-1.jpg]]<br/> {/for} {for mac} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217482-851-1.jpg]]<br/> {/for} {note}'''Your other devices may not be able to connect to your account until you enter this password on those devices'''{/note} #Then click Change Password. #[[T:closeOptionsPreferences]]. == Check to see if other extensions are interfering with Firefox Sync == #[[Troubleshooting extensions and themes#Disable_all_extensions|Follow these instructions]] to disable all extensions except for Firefox Sync. #Then [[Troubleshooting extensions and themes#Test_for_faulty_extensions|test for faulty extensions]]. = I've forgotten my Secret Phrase, what can I do? = #{for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {for win}{menu Tools}{/for}{for mac}{menu Firefox}{/for}{for linux}{menu Edit}{/for} menu and select {for win}{menu Options}{/for}{for mac}{menu Preferences...}{/for}{for linux}{menu Preferences}{/for}. #Click on the Sync tab. #Click the arrow next to Manage Account to reveal the Change Secret Phrase link. {for win} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217800-219-1.jpg]]<br/> {/for} {for linux} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217828-908-1.jpg]]<br/> {/for} {for mac} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217843-876-1.jpg]]<br/> {/for} #Click the Change Secret Phrase link and a new Secret Phrase {for mac}sheet will slide down{/for}{for win,linux}window will open{/for}. #Enter a new Secret Phrase and then confirm it. {for win} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217870-710-1.jpg]]<br/> {/for} {for linux} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217887-214-1.jpg]]<br/> {/for} {for mac} <br/>[[Image:633fd7cbfe6d87030a71225cf5460314-1274217908-288-1.jpg]]<br/> {/for} {note}'''This will erase all of your data stored on the server. New data will be secured by this phrase and then uploaded. Your other devices will not be able to sync until this new Secret Phrase is entered for that device.'''{/note} #Then click Change Secret Phrase. #[[T:closeOptionsPreferences]]. = I have another type of problem = The sync log might help troubleshooting your problem. To see the log, enter '''about:sync-log''' in the Location bar and press {for win,linux}{key Enter}{/for}{for mac}{key Return}. If this article doesn't solve your problem, you can [http://groups.google.com/group/mozilla-labs-weave/topics ask the people who make Firefox Sync for help in this forum]. <br/>{note}'''Note: The forum is called "Mozilla-Labs-Weave" because Firefox Sync used to be called Weave.'''{/note}