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If you've run into a problem getting Firefox Sync up and running, this article will walk you though the most common solutions.

<!-- This article is not finished. I'll be revising it a number of times as we launch Fx B8, Mobile B3, Sync 1.6, and Fx Home 1.1 --> If you've run into a problem with Firefox Sync, this article will walk you though the most common solutions. __TOC__ =Error While Syncing= There are number of things that can cause this: *Your Sync client isn't compatible with the data you have on the Sync server. See '''I upgraded something and now Sync doesn't work''' (below) *Your password is incorrect. See '''How do I change my password?''' (below) *Your Sync Key is incorrect. See [[Where can I find my Firefox Sync Key?]] *If you've set a [[Protecting stored passwords using a master password|master password]] and haven't unlocked it *The Sync servers are under a heavy load - in this case, the error will stop when the server load returns to normal. =I upgraded something and now Sync doesn't work= We recently changed a lot of things about how Sync works. One of those was the way it stores your information. If you've updated one of your devices to Firefox 4 Beta 8, Firefox 4 B3 for mobile, or the Sync extension to version 1.6, your Sync data has been updated to the new format. This means that any of your other devices which have not been updated, will need to be updated in order to keep syncing. *[https://addons.mozilla.org/firefox/addon/10868 Firefox Sync add-on page (for Firefox 3.5 - 3.6)] *[https://www.mozilla.com/en-US/firefox/beta/ Firefox 4 Beta] *[http://mozilla.com/m Firefox 4 Beta for mobile] {note}'''Note:''' After updating, you may need to connect your device again. See [[How do I add a device to Firefox Sync?]]{/note} =Where can I find the code to add a device to Firefox Sync?= [[Where can I find the code to add a device to Firefox Sync?]] shows you how to find the code on a mobile device, an iPhone and another computer. =What is a Sync Key and where can I find it?= See [[Where can I find my Firefox Sync Key?]] = I've lost my Sync Key, what can I do? = If you don't have a copy of your Sync Key saved anywhere and want to use Sync without creating a new account, you can generate a new Sync Key. {warning}'''Warning:''' This will erase all of your data stored on the server. New data will be secured by this key and then uploaded. Your other devices will stop syncing and have to be [[How do I add a device to Firefox Sync?|re-added to your Sync account]].{/warning} #[[T:optionspreferences]] #Click on the Sync tab. #Click {button Set up Firefox Sync} and a new window will open. #Under ''I already have a Firefox Sync account'', click {button Connect} #Click '''I don't have the device with me''' #Enter your account email address and password #Enter some characters in the Sync Key section (it doesn't matter what you enter) #You will see a notification that your Sync Key is wrong. Click the new link that appears - '''I have lost my Sync Key'''<br>[[Image:Lost Key 1]] #A new window will open displaying a Sync Key - ignore that and click '''Generate''' #A new Sync Key will be made for you. Please take a moment to print it out or save it on your computer. Then click {button Change Sync Key}<br>[[Image:Lost Key 2]] #You will see the Setup Complete screen. Click {for win,linux}{button Finish}{/for}{for mac}{button Done}{/for} to close the setup window and take you back to the Sync panel. =How do I change my password?= {warning}'''Warning:''' If you change your password, your other devices will stop syncing and have to be [[How do I add a device to Firefox Sync?|re-added to your Sync account]].{/warning} #[[Template:optionspreferences]] #Click on the Sync tab. #Click the arrow next to Manage Account to reveal the Change Password link. #Click the Change Password link and a new password {for mac}sheet will slide down{/for}{for win,linux}window will open{/for}. #Enter your new password and then confirm it. #Then click Change Password. #[[T:closeOptionsPreferences]]. {for fx35} =Check to see if other extensions are interfering with Firefox Sync= #[[Troubleshooting extensions and themes#Disable_all_extensions|Follow these instructions]] to disable all extensions except for Firefox Sync. #Then [[Troubleshooting extensions and themes#Test_for_faulty_extensions|test for faulty extensions]]. {/for} = This didn't solve my problem - I still need help! = If you're still having problems with Firefox Sync, please try asking your question in our [/questions/new?product=sync support forum].