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If you can’t get your information to show up in Firefox Home and you’ve tried refreshing it following the steps in [[Firefox Home does not work]] or if you're getting "Unspecified failure" errors, then this article should do the trick. We’ll show you how to reset your Firefox Sync account, create a new copy of all your information and get it into Firefox Home. There are a lot of steps involved but don’t worry, they’re all pretty simple... __TOC__ = Part 1 - Reset your Firefox Sync account = ''This is something you have to do on your desktop.'' {note}'''Note: Firefox Sync is disabled in [[Private Browsing]] Mode or if Firefox is set to not save history, please exit Private Browsing mode before trying to do the following steps.'''{/note} #[[T:optionspreferences]] #Once the options window opens, click on the '''Sync''' tab. #In the '''Sync''' tab click on {button Manage Account} to reveal the options #Click on "Use a Different Account". Don’t worry, you will actually be using your same account.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120289-562-1.jpg]]{/for} #You will get a warning alerting you that this will reset all of your information. Click on {button Reset All Information}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120689-659-1.jpg]]{/for} #Now click on Set Up Firefox Sync #Next choose “I’m already using Sync on another computer” and click {button {for win,linux}Next{/for}{for mac}Continue{/for}}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120597-10-1.jpg]]{/for} #Now enter your Sync username and password and click {button {for win,linux}Next{/for}{for mac}Continue{/for}}. Remember, you’re using your original Sync account here.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120751-349-1.jpg]]{/for} #Enter your Secret Phrase and click {button {for win,linux}Next{/for}{for mac}Continue{/for}}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120790-9-1.jpg]]{/for} #Now choose “Replace all other devices with your local data” and click {button {for win,linux}Next{/for}{for mac}Continue{/for}}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120819-218-1.jpg]]{/for} #You’ll get a warning about replacing your data on devices. It’s ok. This is what you want to do. Click {button {for win,linux}Next{/for}{for mac}Continue{/for}}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120890-640-1.jpg]]{/for} #Verify that the {menu Browser Sync Preferences} are set to “Sync Everything” and click {button {for win,linux}Next{/for}{for mac}Continue{/for}}.{for win}<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278120924-634-1.jpg]]{/for} #Now click {button {for win,linux}Finish{/for}{for mac}Done{/for}} and a brand new copy of all your Sync information will be sent to the server. '''Note: The sync should happen very quickly but may take a few minutes or a few hours depending on how much data you need to sync and your network connection. Please leave Firefox open on your desktop to complete this sync process.''' # Make sure the initial sync has completed before you use Firefox Home or Firefox Sync on another device. To see if the initial sync is complete, mouse over the Firefox Sync icon in the bottom right corner of the Firefox window. A tool tip should appear with a Last Update time. If there isn't a time listed or the time is a while ago, the Firefox Sync servers will not have your most recent data.{for win}<br/>[[Image:2eb3b41ef2c37576cd8ff77489c203f9-1280894694-27-1.jpg]]<br/>{/for}{for linux}<br/>[[Image:2eb3b41ef2c37576cd8ff77489c203f9-1280894689-636-1.jpg]]<br/>{/for}{for mac}<br/>[[Image:2eb3b41ef2c37576cd8ff77489c203f9-1280894701-8-1.jpg]]<br/>{/for} #[[T:closeOptionsPreferences]] = Part 2 - Completely refresh your information in Firefox Home = ''This is something you do in Firefox Home.'' {note}'''Make sure that you have finished the above steps for syncing on the Firefox Sync desktop client and you see a recent {menu ''Last Update''} time before proceeding with these steps.'''{/note} #In Firefox Home, tap the Settings icon at the bottom of the window and then tap the {button Sign Out} button at the top of the window.<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278121080-396-1.jpg]] #Next tap the {button Sign Out} button again and you will be presented with a log in screen. #Enter your Firefox Sync username, password and Secret Phrase, then click {button Done} and you will be logged in and Firefox Home will download a new copy of your information.<br/> <br/>[[Image:5031333a701ea784fe98c3baaa5ece4c-1278121152-488-1.jpg]]