Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Firefox crashes on startup

  • 2 odpovědi
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od Keslaa

Keslaa
Keslaa
more options

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode. Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

Zvolené řešení

After seeing your response, I tested and have confirmed that Symantec does seem to be the issue. Thank you for getting me started in the right direction.

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (2)

philipp
philipp
  • Moderator
more options

hi Keslaa, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

Keslaa
Keslaa Autor dotazu
more options

Zvolené řešení

After seeing your response, I tested and have confirmed that Symantec does seem to be the issue. Thank you for getting me started in the right direction.