open and nothing appears
when i open firefox, nothing appears on my screen. i have windows 7 and all that is there is the firefox emblem in the top left and the close icon on the top right. if i hover my mouse around where the address bar should be, i can type in the web page and it says the name of the page that i am trying to go to in the top left of the screen, but still nothing on the screen itself.
All Replies (3)
Do the window elements show up properly if you start Firefox in Safe Mode?
If so,
1. Disable hardware acceleration under Options - Advanced - General.
2. Type about:support into the address bar and press Enter. Copy the Graphics section to the clipboard and paste it in a reply here.
3. Is the problem now gone when starting Firefox normally?
Graphics Adapter Description Intel(R) HD Graphics Family Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM Unknown Device ID 0x0102 DirectWrite Enabled false (6.2.9200.16571) Driver Date 6-26-2011 Driver Version 8.15.10.2430 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
Modified by cor-el
To double-check, does
- Firefox display properly when started in Safe Mode?
- Firefox display properly in normal mode with hardware acceleration disabled?
Your graphics driver is very old. Check if an update is available.